Laboratory Director, Mount Auburn Hospital

Beth Israel Lahey Health•Cambridge, MA

3d•$155,002 - $200,000

About The Position

The Laboratory Director at Mount Auburn Hospital leads all clinical laboratory operations and fosters a collaborative relationship with leadership at BIDMC, including the COO, Chief Administrative Officer for Pathology, and Director of Laboratory Services. The role advances laboratory operations and care standards within Beth Israel Lahey Health’s Metro Boston Division by driving efficiencies, standardizing processes, and achieving economies of scale across the network. The Director oversees daily operations, quality standards, and regulatory compliance to ensure responsive, high-quality laboratory services aligned with hospital and system-wide goals. The position leads laboratory functions across Clinical Chemistry, Hematology/Coagulation, Immunology, Transfusion Services, Microbiology, Pathology, and Specimen Collection. It manages operational performance, quality improvement, accreditation, staffing and staff development, budgets, and financial activities. In partnership with Mount Auburn executive leadership and BIDMC laboratory leaders, the Director develops strategic plans that support innovation, patient outcomes, and system integration. The Director is expected to promote Beth Israel Lahey Health’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity. The role supports a culture of excellence, innovation, equity, and continuous improvement in service of exceptional patient care and healthier communities.

Requirements

Bachelor’s degree in Medical Technology or a related field.
At least four years of experience in a large clinical laboratory setting.
At least two years of experience in a managerial role.
Strong analytical and financial skills for budgeting and strategic planning.
Excellent interpersonal and leadership abilities to build collaborative relationships across departments and with BIDMC leadership.
Ability to lead system-wide laboratory integration, continuous improvement, and cross-health-system collaboration.

Nice To Haves

Advanced degree in Clinical Sciences, Healthcare Administration, or Business (M.S., M.H.A., or M.B.A.).
Knowledge of a Laboratory Information System such as Epic, Sunquest, or Meditech.
Knowledge of the Microsoft Office Suite, including Office, Excel, PowerPoint, and Word.
Knowledge of document management software such as MediaLab.

Responsibilities

Develop and maintain partnerships with BIDMC leadership to align operational and quality initiatives across the Metro Boston Division.
Represent Mount Auburn Hospital’s laboratory interests on Metro Boston Laboratory committees and participate in shared strategic planning.
Ensure laboratory services meet quality and fiscal objectives, and integrate services within the organization and group medical practices.
Serve as an administrative representative on assigned system and hospital committees, participate in department head meetings, and conduct regular meetings with laboratory supervisory personnel.
Lead laboratory functions across Clinical Chemistry, Hematology/Coagulation, Immunology, Transfusion Services, Microbiology, Pathology, and Specimen Collection.
Develop and implement systems for maintaining department records and reports for the Medical Director and Administration.
Review laboratory methods and procedures and implement approaches to improve efficiency and service quality.
Improve productivity and service through effective use of technical and human resources, process improvement, and work redesign.
Use objective data to plan, implement, and evaluate processes that deliver integrated services and support continuous improvement.
Ensure compliance with applicable CMS, CAP, DPH, and Joint Commission requirements; prepare and submit reports and applications needed for licensure and accreditation.
Direct participation in required proficiency testing programs and ensure licensure and accreditation requirements are met.
Ensure proper storage, handling, repair, and maintenance of laboratory facilities, equipment, and supplies.
Audit and evaluate quality improvement, establish best practices and benchmark processes, and set short- and long-term laboratory goals aligned with the BIDMC system.
Serve as a liaison among pathologists, staff, and administration to support collaboration and effective communication.
Lead recruitment, training, performance management, and staffing-model planning for laboratory staff.
Staff and schedule technologists and support staff; participate with pathologists in selecting and evaluating supervisors; and recommend and implement personnel changes, promotions, and dismissals.
Implement hospital and laboratory personnel policies and indirectly supervise laboratory staff through subordinate supervisors.
Establish continuing education for laboratory personnel, document participation, and foster employee empowerment and problem-solving.
Maintain effective communication with laboratory staff and other hospital departments.
Determine the qualifications and competence of personnel providing laboratory patient care services.
Evaluate staff development effectiveness and support reductions in employee turnover, absenteeism, and occupational injuries.
Recruit, interview, and select laboratory personnel.
Develop, manage, and monitor operational and capital budgets.
Prepare laboratory operating and capital budgets with supervisors and pathologists, present the budget with the Chief of Pathology to the Vice President/COO, approve and verify debits, and administer travel, seminar, and tuition-reimbursement expenses.
Analyze laboratory charges for reimbursement purposes and promote cost containment and productivity.
Develop business plans to improve cost-effectiveness, eliminate waste, increase efficiency, control costs, and support marketing, sales, and profitability objectives.
Manage annual operating and capital budget preparations and activities related to new business and market developments.
Control routine operating expenses, review and approve vendor invoices, and maintain adequate inventories of materials.
Manage Revenue Cycle activities, including insurance payment denials through Epic Workqueue reports.
Direct quality improvement initiatives and ensure compliance with CAP, CLIA, OSHA, and JCAHO standards, collaborating with the Quality Director and regulatory bodies.
Co-chair the Laboratory Quality Improvement Committee with the Laboratory Medical Director.
Coordinate preparation for inspections and accreditation by CAP and other professional and regulatory agencies.
Ensure laboratory personnel adhere to fire and safety standards established by OSHA and other regulatory agencies.
Ensure laboratory policies are standardized in accordance with BILH.
Develop and implement strategic plans with Mount Auburn executive leadership and BIDMC laboratory leaders to drive innovation, improve patient outcomes, and align with both institutions’ missions.
Promote patient-centered service and ensure laboratory operations are responsive and uphold Mount Auburn and BILH values.
Maintain effective working relationships between the Laboratory and other hospital departments, and monitor, analyze, and respond to customer service issues in a timely manner.