Laboratory & Diagnostic Services Manager

Ocean Beach Health • Ilwaco, WA

6d

About The Position

The Laboratory & Diagnostic Services Manager, also referred to as the Ancillary Services Manager, directs the activities and technical staff of the Laboratory and Radiology Departments. The manager monitors departmental technical and operational status, ensures compliance with state and federal regulations and HIPAA, and oversees quality control and quality assurance to support accurate, timely patient care and high-quality service. The role requires proficiency in all laboratory testing offered and the knowledge and skills necessary to provide direct patient care appropriate to the population served.

The manager leads and supervises day-to-day department operations, staff, and workflow in accordance with hospital policies and procedures. Responsibilities also include developing and applying departmental policies, procedures, budgets, billing practices, and long-range plans; budgeting and fiscal management; evaluating tests and instrumentation; maintaining the departmental chargemaster for legally optimal reimbursement; preparing inspection reports; reviewing proficiency testing and implementing corrective action; and ensuring staff competency in proficiency testing. The position works closely across the organization to support patient experience and operational improvement.

Requirements

• Bachelor of Science degree in medical technology or in chemical, physical, or biological sciences.
• ASCP or AMT certification as a Medical Technologist or Medical Laboratory Scientist.
• Five years of clinical experience.
• Medical Assistant Phlebotomy License through the Washington State Department of Health.
• At least two years of leadership experience managing, planning, and executing activities, including project management, establishing performance metrics, and employee engagement.
• Demonstrated interpersonal skills, including communication, facilitation, effective meeting management, and agenda development.
• Strong verbal and written communication skills.
• Ability to motivate cross-departmental and cross-functional teams and build team concepts and consensus.
• Ability to contribute significantly to the organization's overall effectiveness.
• Diplomatic communication and listening skills, including the ability to communicate across organizational levels and facilitate solutions that benefit impacted parties.
• Experience maintaining laboratory licensure requirements and related laboratory inspections by the Washington Department of Health.
• Commitment to lifelong learning and improvement.

Nice To Haves

• Master's degree in Business Administration or biological sciences.
• Active membership in a national registry such as ASCP or equivalent.
• Three to five years of experience managing a Laboratory and Radiology Department in a rural hospital.
• Experience participating in senior or executive leadership, including strategic planning and employee engagement.
• Experience in Laboratory and Radiology contract negotiations.
• Experience managing in a union environment.
• Interest in mentoring, teaching, and employee development opportunities.

Responsibilities

• Direct Laboratory and Radiology Department activities and technical staff, and monitor technical and operational status.
• Ensure state and federal regulatory compliance, HIPAA compliance, and adherence to quality control and quality assurance guidelines.
• Provide leadership, support, problem resolution, and supervision for day-to-day department operations and workflow.
• Interview, hire, train, coach, develop, discipline, engage, and evaluate employees.
• Develop, interpret, and apply departmental policies, procedures, budgets, billing practices, and long-range plans.
• Manage departmental budgeting and fiscal activities and evaluate tests and instrumentation.
• Maintain the departmental chargemaster to support legally optimal reimbursement.
• Prepare inspection reports and maintain laboratory licensure and inspection readiness.
• Review proficiency testing, provide corrective action, and assure competency in proficiency testing.
• Remain proficient in all laboratory testing offered and provide direct patient care appropriate to the patient population served.
• Work with organizational departments to support patient experience and improve hospital and clinic operations.
• Plan and execute activities, establish performance metrics, and support employee engagement and cross-functional team performance.

Benefits

• Medical, dental, and vision coverage.
• 232 hours of paid time off in the first year.
• 10 paid holidays.
• 8 paid volunteer hours annually.
• Short-term disability.
• Retirement savings plan with a 5% employer match after one year.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager