Lab Outreach Customer Service Representative-6122

Kingman Regional Medical Center•Kingman, AZ

1d•Onsite

About The Position

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Requirements

High School diploma or equivalent required
Proficient typing skills
Knowledge of office procedures
Effective interpersonal and customer relation skills
Knowledge of medical terminology
Good organizational skills
Experience with patient registration in a medical setting preferred

Nice To Haves

1-2 years of office experience preferred

Responsibilities

Manage orders, results checking and verification from the reference lab.
Greets and registers outpatients in a quick, courteous, and professional manner. The use of AIDET is required.
Keeps work area in a neat and orderly manner, presenting a professional atmosphere
Accurately registers outreach specimens in a timely manner
Distributes and files all reference testing reports in a timely manner
Prepares laboratory correspondence including mailing/faxing test reports to providers, taking/preparing meeting minutes for approval, periodic LIS reports, etc.
Completed outreach specimens are received in LIS within 30 minutes
Test orders are prioritized per standards
Manage A.R. for the Lab including errors, denials, edits, validation, and daily reconciliation.
Order office and related department supplies from Materials Management weekly or as needed if sooner
Manage and direct incoming phone calls professionally, accurately and courteously
Demonstrates a good working knowledge of all departmental policies and procedures in areas worked
Takes initiative to offer assistance in other areas of Laboratory Services when the need arises
Actively seeks to improve and streamline procedures to increase efficiency
Willing to adjust personal schedule, when asked, to cover shifts outside regular schedule