Laboratory Client Support Technician- Processing
About The Position
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role involves contacting clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. The technician serves as a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College-level courses in medical terminology, biology, communications, or related life sciences are preferred.
Requirements
- Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
- Stooping: Bending body downward and forward by bending spine at the waist.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
- Communicate: Frequently communicate with others.
- PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
- ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
- Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Nice To Haves
- College level courses in medical terminology, biology, communications or related life sciences is preferred.
Responsibilities
- Understands appropriate collection, handling, and transportation of specimens.
- Accurately processes specimens according to established departmental procedures, which may include specimen triaging, routing, and storing.
- Evaluates specimens for acceptability and follows appropriate procedures for specimens that do not meet acceptance criteria, initiating problem resolution.
- Processes requests for add-on testing.
- Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
- Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.
- Provides education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
- Maintains competency on pre-analytic equipment, maintenance, and operation as needed for department support.
- Maintains work area, cleans bench tops and equipment as needed and daily at the end of the work shift, and documents cleaning and maintenance as required.
- Serves as a liaison between technical sections and customers.
- Builds and maintains customer relationships throughout all communications while providing a positive, professional, and empathetic understanding.
- Documents customer communications, resolutions, issues, and appropriate follow-up.
- Other duties as defined.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
