Laboratory Client Support Technician

ARUP Laboratories Career•Salt Lake City, UT

1d•Onsite

About The Position

The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role involves contacting clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens, thereby providing a supportive link between customers and all other areas of the company. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah. ARUP is committed to hiring top talent to foster a work environment of diversity, professional growth, and continuous development. The workforce is dedicated to serving over one million patients each month, striving for excellence and contributing to advances in medicine and laboratory services. ARUP seeks individuals who align with its culture of accountability, integrity, service, and excellence.

Requirements

Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area.
Cleans bench tops and equipment as needed and daily at the end of the work shift.
Documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Ability to stoop: Bending body downward and forward by bending spine at the waist.
Ability to reach: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Ability to communicate frequently with others.
Ability to use personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies in a biohazard laboratory environment.
Ability to conduct self in compliance with all ARUP Policies and Procedures.
Ability to perform sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Responsibilities

Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures.
May include specimen triaging, routing, and storing.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area.
Cleans bench tops and equipment as needed and daily at the end of the work shift.
Documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.
Other duties as defined.