Laboratory Client Support Technician

ARUP Laboratories•Salt Lake City, UT

19h•Onsite

About The Position

The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. They contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens, providing a supportive link between customers and all other areas of the company. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Their workforce is committed to the important service they provide to over one million patients each month. They always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life, never forgetting that there is a patient behind every specimen received. ARUP is looking for individuals who want to contribute to its culture of accountability, integrity, service, and excellence.

Requirements

Understanding of appropriate collection, handling, and transportation of specimens.
Ability to accurately process specimens according to established departmental procedures.
Ability to evaluate specimens for acceptability and initiate problem resolution.
Ability to process requests for add on testing.
Proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Ability to receive and initiate telephone calls to/from customers and laboratories in a timely and courteous manner.
Ability to provide education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Competency on pre-analytic equipment, maintenance and operation as needed for department support.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Ability to conduct self in compliance with all ARUP Policies and Procedures.

Responsibilities

Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.
Other duties as defined.