Laboratory Client Service Representative

Unified Women's Healthcare • Baltimore, VT

12d • Hybrid

About The Position

The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Requirements

• High school diploma or equivalent
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology

Nice To Haves

• Medical/lab experience is preferred
• Coursework in the sciences

Responsibilities

• Handle Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Operate information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Manage the onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested.
• Understand, support, and comply with company policies and procedures.
• Other duties as assigned.
• Handle inbound Client calls.
• Call outbound to gather missing information.
• Reception Desk Coverage as needed.

Benefits

• Medical, dental, and vision plans
• Fertility benefits
• Supplemental insurance options
• Vacation
• Personal days
• Paid holidays
• 401(k) with employer contribution
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• Short- and long-term disability
• Paid parental leave
• Basic life insurance
• Optional additional coverage
• Employee Assistance Program
• Commuter benefits
• Pet insurance
• Identity theft protection
• Opportunities and resources to support your career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED