Clinical Laboratory Assistant II - 2nd Shift - Bayfront Hospital

Orlando Health•St. Petersburg, FL

4d•Onsite

About The Position

This is a clinical patient-facing role involving patient support, registration, and specimen collection and processing. The Laboratory Assistant II performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuges specimens, labels and aliquots samples, delivers to test site, and stores samples, slides, blocks, etc. The role provides support in patient registration, third-party reimbursement requirements and regulations, and maintains department supplies. The assistant demonstrates knowledge of specimen collection and handling, and possesses a thorough understanding of hospital and laboratory information systems, including downtime functions, specimen processing, transportation, billing, reference testing, and scheduling. Maintaining positive customer service relationships and processing pathology specimens are key aspects of the role. The position also involves training staff as required and the ability to work flexible hours to meet departmental needs. Excellent interpersonal skills are essential for cooperative teamwork and responding to customer calls. The assistant will help maintain and clean laboratory equipment and adhere to established policies and procedures to meet regulatory and accrediting agency requirements. Consistent attendance and compliance with Orlando Health policies are expected.

Requirements

High School Diploma or GED equivalency
Two (2) years of laboratory experience or patient care experience required.
Current student seeking higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or related clinical field may be substituted for up to two years of the required experience.

Nice To Haves

Phlebotomy certification, training, or experience highly preferred.

Responsibilities

Provides support in the areas of patient registration, third party reimbursement requirements and regulations.
Maintains department supplies and customer supply orders.
Demonstrates knowledge of specimen collection and handling requirements.
Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, to include downtime functions, specimen processing, transportation, billing, reference testing and scheduling.
Maintains positive customer service relationships at all times and proactively responds to customer service issues.
Processes pathology specimens as appropriate.
Trains staff as required.
Ability to work flexible hours to meet the needs of the department.
Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
Assist in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges.
Follows the established policies and procedures to meet regulatory and accrediting agency requirements.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Responsible for maintaining an active role in the laboratory Quality Improvement Program.
Maximizes productivity, customer satisfaction and profitability.
Documents specimen quality issues.
Adheres to infection control and safety practices and keeps a clean and organized work area.
Maintains confidentiality of patient record, hospital and departmental matters at all times.
Performs filing of reports and requisitions.
Assists with charting and report distribution via telephone, fax, or as appropriate.
Reads and understands a Physician's laboratory test order.
Schedules Pathologists, Histotechnicians or Transportation Reps as needed.
Assists with bone marrow collection and processing.
May perform phlebotomy as necessary (must have approved competency on file before completing).