Laboratory Administrative Coordinator

UnitedHealth Group•Acton, MA

1d•$16 - $29•Onsite

About The Position

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you’ll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. The primary focus of the Administrative Coordinator, under the direction of the Laboratory Manager, is to coordinate the day-to-day operations of the Laboratory and ensure efficient and accurate delivery of services. Within this context, the duties include, but are not limited to patient services, record management, facility management, inventory control, training and special projects.

Requirements

High school education or general degree (GED) or 1+ years of related experience in the medical field or equivalent of education and experience

Nice To Haves

Medical receptionist experience and/or background are desirable.
Previous public contact may be substituted

Responsibilities

Maintain a high level of professionalism and provide excellent patient servicing.
Treat co-workers, clinical staff, and patients with respect at all times.
Maintain efficient patient flow-through.
Schedule and monitor patient appointments.
Monitor recall book.
Process patient orders accurately upon arrival to Laboratory.
Obtain missing orders, missing information, and verify unclear test orders according to established procedures.
Observe HIPAA & PHI (Protected Health Information) regulations at all times.
Assist in training of new staff/interns.
Perform clerical duties to include but limited to faxing, filing, mailing correspondence.
Resolve pending lists including but not limited to pending orders, expired preorders and expired standing orders according to established procedure.
Participate in all quality improvement activities, problem resolution activities and staff meetings.
Take responsibility to keep informed on all policy and procedure changes in a timely manner.
Follow established safety policies and procedures at all times.
Manage time and work assignments so as to accomplish day-to-day duties as well as special projects and assignments.
Follow Acton Medical Associates, PC policies and procedures including but not limited to attendance, time off, and standards of conduct.
Assure adequate coverage during periods of short staffing and unscheduled absences.
Bring problems and concerns to the Laboratory Manager or Clinical Director in an appropriate and timely manner.