Labor Resource Manager - NYC/NJ metro

Diversified•Kenilworth, NJ

4d•Hybrid

About The Position

The Labor Resource Manager is responsible for the strategic planning, coordination, and deployment of internal and subcontracted labor resources across all regional projects. This role ensures the correct personnel, with the suitable skills and experience, are assigned to the appropriate projects, maximizing workforce utilization, project efficiency and customer satisfaction. Acting as the central point of coordination between Project Management, Field Operations, Service, Functional Delivery Leadership, and subcontractor partners, the Labor Resource Manager drives workforce planning efforts that support successful project execution while maintaining compliance with company standards, labor budgets, and deployment strategies. The Labor Resource Manager plays a key role in forecasting future labor demands, identifying resource gaps, evaluating subcontractor performance, and implementing processes that improve operational effectiveness throughout the region. This position requires strong leadership, organizational skills, business acumen, and the ability to balance competing priorities in a fast-paced project environment.

Requirements

Bachelor's degree required or in lieu of degree, 10 years of equivalent industry experience.
Minimum 3 years' experience managing labor resources, field operations, installation teams, or project execution activities across multiple job sites.
Strong understanding of audiovisual, technology integration, construction, or related field deployment environments.
Experience working with subcontractors, workforce planning, and resource allocation strategies.
Proven ability to coordinate multiple projects simultaneously while meeting deadlines and operational objectives.
Exceptional organizational and planning abilities.
Strong leadership and relationship-management skills.
Ability to rapidly adapt to changing priorities and business demands.
Excellent verbal and written communication skills.
Strong analytical and problem-solving capabilities.
Ability to influence and gain cooperation across all levels of the organization.
High level of engagement, accountability, and attention to detail.
Proficiency with workforce planning, scheduling, and project management tools.
Ability to work effectively in both collaborative team environments and independently in remote settings.
Strong commitment to operational excellence, customer satisfaction, and continuous improvement.
Strategic thinker with a proactive mindset.
Results-oriented leader focused on execution and accountability.
Strong collaborator capable of building trust across departments and external partners.
Comfortable making decisions in fast-paced, high-pressure environments.
Passion for developing teams, improving processes, and driving organizational success.

Responsibilities

Lead the scheduling, allocation, and deployment of site supervisors, installation technicians, commissioning resources, and subcontractors across multiple projects throughout the NY/NJ region.
Maintain a comprehensive understanding of workforce capabilities, certifications, experience levels, and project-specific skill requirements to optimize labor assignments.
Forecast labor requirements based on project pipeline reviews, staffing trends, and operational priorities.
Identify potential labor shortages, skill gaps, and resource constraints well in advance, and develop mitigation plans to support project commitments.
Monitor workforce utilization and productivity metrics to ensure efficient deployment of internal and external resources.
Coordinate labor assignments to support project schedules, critical milestones, accelerated timelines, and customer commitments.
Partner closely with the TechOps Director, Field Implementation leadership, Project Managers, and Service teams to ensure labor resources are aligned with project objectives and business priorities.
Participate in project planning meetings to assess labor needs and support effective execution strategies.
Independently review daily field support requirements and adjust resource assignments as priorities shift.
Provide clear communication regarding labor changes, staffing updates, and resource availability to all stakeholders.
Coordinate emergency labor requests and respond quickly to changing project requirements.
Assist Project Managers with Scorecard closeout processes and provide logistical and administrative support as required.
Develop and maintain strong relationships with regional subcontractor partners.
Evaluate subcontractors based on performance, quality, capacity, safety compliance, responsiveness, and customer satisfaction.
Prepare detailed Statements of Work (SOWs) for Functional Delivery Leader approval.
Support negotiation efforts related to subcontractor labor rates, availability, and project assignments.
Maintain a qualified subcontractor network capable of supporting fluctuating project demands.
Provide documented performance feedback and recommendations regarding future subcontractor engagement.
Ensure labor deployment aligns with project schedules, budget requirements, and organizational standards.
Support project startup, execution, and closeout activities.
Collaborate with Project Managers to ensure accurate labor reporting, project completion documentation, and project closeout requirements are met.
Assist in resolving field personnel challenges and deployment conflicts.
Support coordination between Installation and Service teams when customer support or warranty activities require additional resources.
Track and manage the availability and utilization of company-owned tools, test equipment, and specialty resources.
Coordinate the movement and delivery of tools, materials, and equipment required for project execution.
Support regional fleet coordination and logistics planning to ensure field teams have the resources necessary to perform their work safely and efficiently.
Serve as an active member of the regional leadership team.
Promote consistency in deployment processes, workforce management practices, and operational standards.
Drive continuous improvement initiatives focused on labor efficiency, workforce utilization, deployment methodology, and project execution.
Support the implementation and enforcement of company policies, safety programs, and field operational standards.
Contribute to strategic workforce planning and organizational growth initiatives.