Labor Exchange Subject Matter Expert (Sme)

State of Illinois•Springfield, MO

12d•Onsite

About The Position

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results-oriented individual to serve as a Labor Exchange Subject Matter Expert (SME). This role involves providing advanced technical expertise and guidance on the statewide labor exchange system to internal and external users and stakeholders. The SME will act as an agency liaison for system-related initiatives, conduct technical training, identify and resolve system issues, and direct testing for system fixes and enhancements. This position is ideal for someone with professional experience in providing advanced functional, technical support, and training for complex systems used in employment programs or similar social welfare programs, with a dedication to monitoring and resolving system issues to meet performance and quality standards. The ideal candidate will have extensive professional experience supporting the Illinois JobLink (IJL) system or a comparable statewide, public-facing labor exchange or workforce system, including assisting users, reviewing accounts, identifying system issues, and supporting system use in accordance with federal and/or state program requirements. IDES offers a competitive compensation plan, excellent benefits, and a pension program.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.
Two (2) years of professional experience providing functional support for the Illinois JobLink (IJL) system, including but not limited to assisting users, reviewing accounts, identifying system-related issues, and supporting system use in accordance with program requirements.
Two (2) years of professional experience providing advanced functional or technical support for a complex system, including analyzing recurring system issues, coordinating resolutions and supporting system enhancements or changes.
One (1) year of experience developing and delivering structured training, including creating clear training materials and conducting sessions via virtual platforms, including but not limited to Webex or Microsoft Teams.
One (1) year of experience developing and/or reviewing user acceptance test plans and documenting business requirements.
Requires an Illinois State Police background check and self-disclosure of any criminal history.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
This position is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.

Nice To Haves

Two (2) years of professional experience providing functional support for the Illinois JobLink (IJL) system, or a comparable statewide, public-facing labor exchange or workforce system, including but not limited to assisting users, reviewing accounts, identifying system-related issues, and supporting system use in accordance with program requirements.
Two (2) years of professional experience providing advanced functional or technical support for a complex system, including analyzing recurring system issues, coordinating resolutions and supporting system enhancements or changes.
One (1) year of experience developing and delivering structured training, including creating clear training materials and conducting sessions via virtual platforms, including but not limited to Webex or Microsoft Teams.
One (1) year of experience developing and/or reviewing user acceptance test plans and documenting business requirements.
One (1) year of professional experience supporting or administering a labor exchange, workforce development, unemployment insurance or other public benefits or employment system.

Responsibilities

Serves as Labor Exchange Subject Matter Expert (SME) for the Illinois Department of Employment Security (IDES).
Confers with the Manager and relevant agency staff to select, organize, develop and deliver curriculum content and establish a sequence of learning objectives.
Serves as a subject matter expert (SME) for the statewide labor exchange system.
Serves as working supervisor.
Coordinates and directs user acceptance testing (UAT) for new system features, releases, fixes and enhancements to the statewide labor exchange system.
Serves as a liaison for labor exchange system initiatives.
Keeps abreast of any changes affecting the Illinois Labor Exchange System, including but not limited to changes to laws, rules, regulations, policies and technology, and best practices in training strategies and methodology.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.