Lab Technician - Skincare

SharkNinja•Needham, MA

5d•Onsite

About The Position

SharkNinja is a global product design and technology company. This role is for a detailed-oriented, passionate, and dynamic individual to be an integral part of the post-launch quality team. The position involves product and data analysis to determine reasons for returns, leveraging learnings to provide feedback through administrative, analytic, and physical interaction with consumer products. This includes reading instructions, using lab equipment, performing physical tasks like standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting, data entry, and communication with management. This is a fully ONSITE role at the Needham, MA HQ.

Requirements

Associates Degree in a Technical Area or Vocational/Trade school certificate.
Ability to perform analysis to determine root cause of issues and offer creative solutions.
Strong written and verbal communication skills.
Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
Ability to work autonomously or as a team in an environment with constantly changing priorities.
Ability to work on multiple tasks simultaneously.
Resourceful, well organized, highly dependable, efficient and detail oriented
Ability to use general purpose tools for repair, maintenance, or new construction.

Nice To Haves

Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
Familiarity with electronic test equipment such as multimeters, digital scales, pressure gauges, etc.
General background in principles of Electrical and Mechanical function and application.

Responsibilities

Inspect returned products according to quality and safety standards
Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report to Quality Engineers.
Perform basic teardowns of returned consumer products and documenting workflow followed
Reporting quality anomalies to cross functional team for review
View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
Manage product health reporting and push for continuous five-star experience via iterative design improvements.
Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
Present status of activities and special projects to management regularly
Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common area maintenance, cleaning, and upkeep.