Lab Support Technician Lead - Inpatient
Nevada System of Higher Education•Naperville, IL
•$21 - $30•Onsite
About The Position
Under general supervision and according to established policies and procedures, prepares, collects, logs and labels specimens for testing. Registers patient information and orders laboratory tests in the computer system. Arranges specimens for further processing by Laboratory staff. Orients and provides training to Lab Processing Tech and Phlebotomy students. Coordinates staff continuing education. Prepares written material of clinical procedures.
Requirements
- Minimum High School diploma or equivalent
- Minimum six months of experience in a clinical laboratory setting
- Minimum of one year of phlebotomy experience
Responsibilities
- Actively promotes patient satisfaction and customer service values with all staff members.
- Treats patients with respect and caring.
- Follows up and resolves patient complaints.
- Instructs and encourages coworkers to treat patients and hospital staff courteously.
- Enhances the laboratory’s image by reacting positively with all customers.
- Coordinates, trains, and evaluates phlebotomy students in laboratory clinical procedures along with OPCT Lead.
- Orients, trains and assesses competency of Phlebotomists and Lab Processing Techs on new and current clinical procedures.
- Assists Supervisor in establishing section work schedules for assigned staff to ensure adequate shift coverages.
- Develops and coordinates the continuing education of staff which includes choosing topics, scheduling speakers, etc.
- Assists in development of procedures and policies for support services.
- Performs the duties of a Lab Processing Tech, including phlebotomy.
- Meets with staff individually and/or as a group to review expectations.
- Provides mentoring and role modeling on performance and skill development.
- Maintains employee files by including regular performance notes, regular documentation of job competencies, attendance records, and other related information.
- Supports total quality improvement philosophy in daily work by demonstrating respect for people and customer satisfaction.
- Actively participates in gathering and collecting data for the lab.
- Serves on the Quality Improvement committee as needed.
Benefits
- Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
