Lab Support Tech

AHS Vista•Waukegan, IL

15h•Onsite

About The Position

The Laboratory Support Technician assists in providing patient care by performing phlebotomy, clerical, and central processing duties. This role is responsible for accurate specimen collection, processing, and delivery while ensuring high-quality patient service and adherence to regulatory and organizational standards.

Requirements

High school diploma or equivalent required.
Strong organizational and time management skills.
Effective communication and interpersonal skills.
Basic computer proficiency.
Ability to maintain attention to detail in a fast-paced, interruption-prone environment.

Nice To Haves

Phlebotomy experience or certification preferred.
Knowledge of laboratory and medical terminology preferred.
Phlebotomy certification preferred.

Responsibilities

Demonstrates AIDET communication with patients, families, and staff.
Upholds organizational Standards of Behavior, including professionalism, communication, safety awareness, responsiveness, and accountability.
Promotes a positive patient and customer experience through respectful and timely interactions.
Adheres to all organizational, departmental, and regulatory policies and procedures.
Participates in staff meetings, in-services, and required training.
Maintains current knowledge of laboratory practices through continuing education.
Supports Vista Health strategic initiatives and operational changes.
Completes required competencies and annual education in a timely manner.
Collects patient blood specimens via venipuncture and/or capillary puncture while ensuring proper patient identification and specimen integrity.
Receives, prepares, and transports specimens to the appropriate laboratory areas in a timely manner.
Evaluates specimen acceptability and reports discrepancies or non-conformances.
Handles and processes specimens safely in accordance with infection control and departmental guidelines.
Utilizes good organizational practices to ensure timely specimen delivery and accurate results.
Assists in processing specimens and requisitions for referral testing under the direction of technical staff.
Prepares specimens according to reference laboratory requirements and maintains accurate identification throughout the process.
Stores specimens at appropriate temperatures and maintains required documentation.
Utilizes laboratory systems (LIS, HIS, and reference lab systems) for tracking and processing.
Answers incoming laboratory calls and assists customers promptly and professionally.
Retrieves and distributes laboratory results.
Reconciles orders in the hospital information system and assists with order entry as needed.
Maintains records of reference testing and follows up on delayed results.
Performs general maintenance tasks within the laboratory information system.
Monitors inventory levels and orders supplies as needed.
Receives, stocks, and rotates supplies appropriately.
Performs basic preventative maintenance and temperature monitoring of equipment.
Maintains cleanliness of phlebotomy trays and work areas.
Assists with reference lab billing reconciliation.
Performs all duties in a safe manner to prevent injury.
Assists with training and competency validation of staff.
Participates in special projects as assigned.
Maintains strict confidentiality of patient and organizational information.
Demonstrates adaptability and responsiveness to change.