Lab Support Tech I/II

Cincinnati Children's•Brewster, MA

22h•Onsite

About The Position

To provide specimen collection, point-of-care testing services, processing of laboratory samples, and customer service functions for the Clinical Laboratory department of a Medical Center dedicated to the care of infants, children and adolescents.

Requirements

High school diploma or equivalent
2+ years of experience in a related job discipline

Nice To Haves

Associate's degree in science or 2 years in healthcare

Responsibilities

Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars.
Attend all mandatory CCHMC training sessions.
Implement obtained knowledge/skills into one's own work, the department, and/or the organization.
Assume responsibility for one's own professional growth and development.
May participate in internal/external professional committees, agencies, councils, and/or activities.
Participate in improving /assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions.
Anticipate and actively identify and recommend areas for process/system improvement.
May work with appropriate personnel to implement agreed upon changes.
May participate in the evaluation of improvement initiatives/activities.
Serve as Safety Coach, member of Family Experience Team or other improvement initiative team.
Collection of samples for laboratory testing following approved laboratory procedures.
Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness.
Performs EPIC registration as required.
Performs defined supervised testing under an approved department program. Testing program must be supervised, CLIA compliant and must be approved the Laboratory Director.
Competencies are required following CAP (College of American Pathologists) guidelines.
Position is cross-trained to perform more than one function of laboratory support.
Serves as a resource for challenging collection and processing procedures.
Resolves test order related issues (test in question, sample in question) and manages add-on tests.
Researches and resolves unusual/uncommon tests.
Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care.
Accurately and completely documents activities in HIS or LIS as appropriate.
Serves as key operator for department equipment.
May serve as superuser for LIS functions.
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
Respond quickly to parent requests and concerns.
Provide appropriate education/information to patients and/or families.
Act as a resource for external customers to the lab, primarily nursing unit staff and ordering physicians and their offices and/or staff.
Responds to questions regarding specimen collection and handling, laboratory intake processes and test results.
Produces work that is accurate, neat, complete and timely.
Identifies technical and specimen related problems or discrepancies.
Demonstrates knowledge of laboratory information systems.
Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue.
Performs registrations, scanning, and assists send-outs in monitoring pending logs.
Perform routine operational functions such as supply inventory.
Monitors transfer lists from outpatient laboratories to assure specimen receipt.
Demonstrates flexibility within the department.
Serves as a trainer for onboarding new staff.

Benefits

Continuing education
Conferences
Meetings
In-services
Networking
Literature
Seminars
Mandatory CCHMC training sessions
Internal/external professional committees, agencies, councils, and/or activities
Improvement activities
New procedures
Department discussions
Process/system improvement
Safety Coach
Family Experience Team
Approved laboratory procedures
LIS
EPIC registration
CLIA compliant testing program
CAP (College of American Pathologists) guidelines
Cross-training
HIS or LIS documentation
Key operator for department equipment
LIS superuser functions
Customer service
Patient/Provider interaction
Parent requests and concerns
Patient and/or family education/information
Laboratory intake processes
Test results
Specimen collection and handling
Laboratory information systems
Result retrieval
Specimen requirements
Fax results
Specimen test issue troubleshooting
Registrations
Scanning
Send-outs
Monitoring pending logs
Supply inventory
Monitoring transfer lists
Specimen receipt
Flexibility within the department
Trainer for onboarding new staff
Specimen collection
Point-of-care testing services
Processing of laboratory samples
Customer service functions
Clinical Laboratory department
Medical Center
Care of infants, children and adolescents