Lab Support Svcs Specialist

Wellstar Health System • Marietta, GA

4d • Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Requirements

• High School Diploma / GED General
• Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.

Nice To Haves

• Phlebotomy Certification by a national organization Upon Hire
• Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment

Responsibilities

• Performs technical and non-technical duties within the Laboratory service areas on the hospital campus.
• HIS/LIS data entry, troubleshooting and laboratory technical support functions.
• Customer Service for all patients and health care providers.
• Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff.
• Pre-Analytical and specimen storage robot operation.
• Assist in multiple areas as workload and staffing changes.
• Check all specimens arriving in the lab for sufficient quality and quantity.
• Cancel unacceptable specimens after notifying RN and documenting in the LIS.
• Centrifuge, decant or split specimens as needed; combine orders as needed.
• Take to the testing areas in a timely fashion.
• Pull samples as needed for lab pending lists.
• Measure and aliquot 24 hr urine samples and enter required information in the LIS.
• Via tracking and pending logs, prepare specimens for transport to reference labs.
• Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
• Resolve any insurance/billing problems noted with PAS or Outreach staff.
• Performs all aspects of specimen processing including reporting and resolving specimen problems (Microbiology Processing).
• Prepares media and supplies for transfer to sister hospitals as needed (Microbiology Processing).
• Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals (Microbiology Processing).
• Maintains and sets up organisms for media QC (Microbiology Processing).
• Key Operator for the appropriate instrumentation (Microbiology Processing).
• Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge) (Microbiology Processing).
• Trains new employees on processing (Microbiology Processing).
• Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care (Blood Bank Component Processing).
• Performs all routine preparation and issuing of products per protocol (Blood Bank Component Processing).
• Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information (Blood Bank Component Processing).
• Effectively communicates all information to appropriate personnel as required by policy and procedure (Blood Bank Component Processing).
• Participates in shift to shift hand-off communication (Blood Bank Component Processing).
• Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank (Blood Bank Component Processing).
• Perform STAT duties as needed (Blood Bank Component Processing).
• Handle emergency products efficiently and appropriately (Blood Bank Component Processing).
• Complies with AIDET standards always (Customer Service Support).
• Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority (Customer Service Support).
• Maintains patient privacy and confidentiality always (Customer Service Support).
• Receive incoming calls; resolve or route as appropriate (Customer Service Support).
• Resolve patient / patient care provider complaints; understand when to refer to supervisor (Customer Service Support).
• Provide patient test results to patient care providers via printed reports, fax or verbal communication (Customer Service Support).
• Maintain organized files for physician orders, reference lab reports, other lab reports, as needed (Customer Service Support).
• Make follow-up calls to patients, patient care providers concerning problem specimens, recollects (Customer Service Support).
• Perform call back function for critical and notification values (Customer Service Support).
• HIS / LIS order entry (Technical/ HIS / LIS).
• Able to work in multiple computer systems as needed to perform job functions (Technical/ HIS / LIS).
• Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples (Technical/ HIS / LIS).
• Report and troubleshoot HIS/LIS, printer, fax malfunctions (Technical/ HIS / LIS).
• Organize specimen intake in various downtime scenarios and recovery from same (Technical/ HIS / LIS).
• Assist with inventory control (Technical/ HIS / LIS).
• Maintain organization of laboratory storage areas (Technical/ HIS / LIS).
• Restock consumables in the laboratory (Technical/ HIS / LIS).
• Perform QA checks on refrigerators, freezers as required (Technical/ HIS / LIS).
• Assists in orientation and training of new employees as assigned (Teaching /In-Service/ Email).
• Check emails daily in Sunquest (Teaching /In-Service/ Email).
• Completes all assigned training and competency testing within specified time periods (Teaching /In-Service/ Email).
• Participates in of staff meetings and reads of posted meeting minutes (Teaching /In-Service/ Email).
• Performs other duties as assigned (Teaching /In-Service/ Email).
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Benefits

• Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED