Lab Support Specialist
Riverview Health•Noblesville, IN
About The Position
The Lab Support Specialist supports the Laboratory LIS System Administrator by helping investigate Laboratory Information Systems issues and researching new tests or changes to existing tests as directed. The specialist responds to inquiries from nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. The role also supports laboratory operations through documentation, supply organization, billing and work-queue monitoring, printer troubleshooting, and coordination with laboratory and clinical staff.
Requirements
- High school diploma.
- Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience.
Nice To Haves
- Previous laboratory information system experience.
Responsibilities
- Communicate with customers in a positive, professional, and courteous manner.
- Coordinate with Lab Assistants, Nursing, and Physician Office Staff to support accurate test ordering, specimen integrity, and timely results reporting.
- Notify supervisory personnel when issues arise.
- Review reference laboratory test updates and identify required test-setup changes, including billing/CPT coding, specimen requirements, test numbers, and obsolete tests; submit changes to the LIS Administrator promptly.
- Scan non-interfaced reference laboratory and pathology consult reports into the LIS.
- Assist with validation of LIS changes and upgrades.
- Monitor work queues, perform manual billing as needed, and correct billing issues.
- Maintain and troubleshoot LIS printers, including label printers.
- Scan reports into HIS and scan other documents such as packing lists and courier logs as needed.
- Help stock and organize new laboratory supplies.
- File records, department instrument printouts, and quality documentation.
- Assist with newborn screen documentation.
- Check faxed orders for accuracy.
- Assist with updating the test menu.
- Monitor and push orders in Atlas.
- Update Atlas provider information by facility to help prevent errors and misrouted results.
- Triage calls directed to the LIS office.
- Order IU send-out supplies as needed.
- Assist laboratory areas with receiving and storing supplies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
