Lab Support Specialist

Riverview Health • Noblesville, IN

1d

About The Position

The Lab Support Specialist supports the Laboratory LIS System Administrator by investigating Laboratory Information Systems issues and researching new tests or changes to existing tests at the LIS Administrator’s direction. The role responds to inquiries from nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. It also supports LIS workflows, documentation, billing, equipment, test-menu maintenance, supplies, and day-to-day laboratory operations.

Requirements

• High school diploma.
• Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience.

Nice To Haves

• Previous laboratory information system experience.

Responsibilities

• Communicate with customers in a positive, professional, and courteous manner.
• Coordinate with Lab Assistants, nursing staff, and physician office staff to support accurate test ordering, specimen integrity, and timely reporting of results.
• Notify supervisory personnel when issues arise.
• Review reference laboratory test updates and identify required test setup changes, including billing/CPT coding, specimen requirements, test numbers, and obsolete tests; submit changes to the LIS Administrator promptly.
• Scan non-interfaced reference laboratory and pathology consult reports into the LIS.
• Assist with validation of LIS changes and upgrades.
• Monitor work queues, perform manual billing as needed, and correct billing issues.
• Maintain and troubleshoot LIS printers, including label printers.
• Scan reports into the HIS and scan other documents such as packing lists and courier logs as needed.
• Help stock and organize new laboratory inventory.
• File records, department instrument printouts, and quality documentation.
• Assist with newborn screen documentation.
• Check faxed orders for accuracy.
• Assist in updating the test menu.
• Assist in monitoring and pushing orders in Atlas, and update Atlas provider information by facility to reduce errors and misrouted results.
• Triage calls directed to the LIS office.
• Order IU send-out supplies as needed.
• Assist laboratory areas with receiving and storing supplies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED