Lab Support Specialist

Avantor•Vacaville, CA

3d•$45,000 - $72,450•Onsite

About The Position

In this role, you will report to the Site Services Supervisor and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Requirements

High school diploma or GED is required.
3+ years of experience in laboratory operations, customer service, or related operations within a research or laboratory environment.
Microsoft Office suite.
Working knowledge of laboratory information management systems (LIMS) and inventory platforms.
Intermediate Microsoft Excel skills.
Demonstrated experience coordinating workflows or directing daily team activity.
Strong customer service skills with a professional demeanor.
Strong organizational skills with the ability to multi-task and meet deadlines.
Ability to work both independently and as part of a team.

Nice To Haves

Higher Education degree in laboratory science, chemistry, biology, business, or a related field.
Experience supporting research, biotech, pharmaceutical, or laboratory customers.
Familiarity with GxP, GLP, or regulated industry laboratory practices.
Knowledge of chemical handling and hazardous materials shipping.
Lean, Six Sigma, or continuous improvement training.

Responsibilities

Coordinate daily laboratory support workflows across the customer site, including glassware processing, media preparation, sample logistics, and equipment monitoring.
Direct team cadence by setting priorities, sequencing tasks, and balancing workload across shifts and team members.
Manage laboratory consumables, chemicals, reagents, and customer-supplied materials, including documenting movement and fulfilling customer reporting requirements.
Coordinate routine instrument maintenance and calibration schedules; escalate complex issues to specialists or vendors.
Provide daily customer service functions and communicate with customer scientists and points of contact regarding lab operations and service requests.
Manage purchasing and receiving functions for laboratory consumables and supplies, including order entry, expediting, and resolution of pricing or delivery issues.
Coordinate sample logistics including receipt, storage, distribution, and shipping in compliance with applicable regulations.
Handle hazardous materials and prepare shipping documentation in compliance with applicable regulations.
Utilize Avantor and customer computer systems (LIMS, ChemSW, customer-specific systems) to fulfill job duties.
Train and guide associates on standard procedures, safety protocols, and laboratory system use.
Identify and lead site-level process improvements that reduce errors, improve flow, and enhance service efficiency.
Update and maintain Standard Operating Procedures (SOPs) and document change management.
Meet safety, performance, and quality goals established for the site.

Benefits

Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
Paid Time Off (PTO)
Company paid holidays
Flexible Spending Account (FSA)
Health Savings Accounts (HSA)
Commuter benefits
401(k)
Tuition assistance
Employee stock purchase plan discount
Critical illness coverage
Hospital indemnity coverage
Accident insurance
Legal assistance
Identity theft protection
Pet insurance
Auto insurance
Home insurance
Recognition program to celebrate peers and earn points for gifts and products