Lab Support Services Supervisor - Customer Support

Labcorp•Durham, NC

19h•Onsite

About The Position

Labcorp is seeking a Support Services Supervisor to join their team in RTP, NC. This role involves supervising the day-to-day operations of non-technical staff within the Customer Support Services department. The supervisor will also assist with specimen preparation, monitor workflow, ensure adequate staffing, resolve production errors, and drive continuous process improvements. The position requires a focus on quality assurance, staff development through coaching and feedback, and the administration of company policies and procedures. Labcorp is a global leader in laboratory services, dedicated to advancing diagnostics, accelerating innovation, and addressing global health challenges through science, data, technology, and a vast laboratory network. They are committed to improving health and lives by leveraging advanced technologies and data-driven innovation.

Requirements

High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment
Understanding of laboratory operations as well as policies and procedures
Experience working in a high volume laboratory environment
Strong computer skills; Proficient with Microsoft Office programs
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Able to pass a standardized color blindness test

Nice To Haves

Associate’s degree
6 months or more of experience in a clinical laboratory
6 months or more supervising or leading a team
Flexibility to work overtime or other shifts depending on business needs

Responsibilities

Supervise the day to day operations of the non-technical staff for the Customer Support Services department
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures