Lab Support Services Supervisor - Customer Support

Labcorp•Durham, NC

5d•Onsite

About The Position

Labcorp is seeking a Support Services Supervisor to join our team located in RTP, NC! This role supervises the day-to-day operations of non-technical staff within the Customer Support Services department. Labcorp is a global leader in laboratory services, providing insights and answers to healthcare providers, patients, researchers, pharmaceutical companies, and health systems. They advance diagnostics, accelerate innovation, and address global health challenges using science, data, technology, and a laboratory network. Labcorp is leveraging advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver greater value to customers and patients.

Requirements

High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Nice To Haves

Associate’s degree
6 months or more of experience in a clinical laboratory
6 months or more supervising or leading a team
Understanding of laboratory operations as well as policies and procedures
Experience working in a high volume laboratory environment
Strong computer skills; Proficient with Microsoft Office programs
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Able to pass a standardized color blindness test
Flexibility to work overtime or other shifts depending on business needs

Responsibilities

Supervise the day to day operations of the non-technical staff for the Customer Support Services department
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures