FT Lab Support Services Specialist

Wellstar Health System•Dallas, GA

1d•Onsite

About The Position

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Wellstar Paulding in Hiram, Georgia is seeking a FT Lab Support Services Specialist in Hiram, Georgia. The Lab Support Services Specialist is Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus.

Requirements

High School Diploma General or GED General
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge

Nice To Haves

Phlebotomy Certification by a national organization Upon Hire Preferred
Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred

Responsibilities

HIS/LIS data entry, troubleshooting and laboratory technical support functions
Customer Service for all patients and health care providers
Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff
Phlebotomy procedures including all types of specimen collection techniques
Pre-Analytical and specimen storage robot operation
Assist in multiple areas as workload and staffing changes
Check all specimens arriving in the lab for sufficient quality and quantity
Cancel unacceptable specimens after notifying RN and documenting in the LIS
Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists
Measure and aliquot 24 hr urine samples and enter required information in the LIS
Via tracking and pending logs, prepare specimens for transport to reference labs
Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed
Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS
Resolve any insurance/billing problems noted with PAS or Outreach staff
Processing microbiology specimens (plating/preparation and preparing gram stains)
Prepare and maintain phlebotomy tray with all supplies required to perform duties
Perform phlebotomy in accordance with Wellstars patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing
Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour
Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual
Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands of the time
Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements
Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient of the time
Delivers specimens to the Laboratory with specified timeframe
Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible
Complies with AIDET standards always
Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority
Maintains patient privacy and confidentiality always
Receive incoming calls; resolve or route as appropriate
Resolve patient / patient care provider complaints; understand when to refer to supervisor
Provide patient test results to patient care providers via printed reports, fax or verbal communication
Maintain organized files for physician orders, reference lab reports, other lab reports, as needed
Make follow-up calls to patients, patient care providers concerning problem specimens, recollects
Perform call back function for critical and notification values
HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples
Report and troubleshoot HIS/LIS, printer, fax malfunctions
Organize specimen intake in various downtime scenarios and recovery from same
Assist with inventory control. Maintain organization of laboratory storage areas
Restock consumables in the phlebotomy, clerical areas, store room and laboratory
Perform QA checks on refrigerators, freezers as required
Assists in orientation and training of new employees as assigned
Check emails daily in Sunquest
Completes all assigned training and competency testing within specified time periods
Participates in of staff meetings and reads of posted meeting minutes
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct