Lab Lead Outpatient Phlebotomy

Trinity Health•Ann Arbor, MI

1d•Onsite

About The Position

The Lab Section Lead leads and coordinates the activities of section Associates and participates in laboratory procedures within the section. The role provides quality patient care that considers age-specific, developmental, and cultural needs, and demonstrates designated unit and area competencies. The position serves the Outpatient Phlebotomy department and requires travel between outpatient lab locations in Ann Arbor, Ypsilanti, Milan, Plymouth, and Canton. The Lab Section Lead exercises functional supervision by determining work procedures, preparing schedules, assigning duties, and supporting appropriate staffing and smooth shift transitions. The role monitors work quality, supports employee relations, participates in hiring and performance processes, and coordinates Associate training. It also supports procedure development, equipment evaluation, troubleshooting, and implementation of section and departmental policies. The position communicates with Associates, physicians, nursing units, and client offices to resolve technical, operational, specimen, request, and result issues. It maintains required records and confidentiality, promotes safe work practices, and participates in projects such as research, procedure development, task forces, and cost-saving initiatives. The role performs pediatric blood collections according to procedures that account for patient age, development, and culture.

Requirements

High school diploma or equivalent.
Two to three years of progressively more responsible related work experience.
Knowledge of chemistry, biology, and mathematics.
Interpersonal skills to communicate effectively with physicians, nursing unit personnel, clients, laboratory personnel, and other Health System personnel, including when reporting and explaining test results and assigning, orienting, and training laboratory personnel.
Ability to concentrate and pay close attention to detail.
Organizational ability to perform a variety of tests on a large volume of samples and prioritize work so results are provided on time according to request priority.
Leadership skills to implement new procedures, ensure adherence to current policies and procedures, and maintain smooth section operations.
Ability to perform pediatric blood collections according to procedures that address patients' age-specific, developmental, and cultural needs.
Ability to travel between outpatient lab locations in Ann Arbor, Ypsilanti, Milan, Plymouth, and Canton.

Responsibilities

Exercise functional supervision over section Associates by determining work procedures, preparing schedules, assigning duties, ensuring appropriate staffing, and supporting smooth transitions between shifts.
Monitor the quality, promptness, and quantity of work assignments in collaboration with the manager and Associates.
Resolve procedural or minor employee relations problems.
Maintain files, procedure manuals, and attendance records in accordance with hospital policy and legal requirements.
Compile data concerning section or department activities and Associates.
Participate in interviewing, hiring, evaluating, and disciplining Associates, and recommend promotions, demotions, or terminations.
Coordinate training for new Associates, provide on-the-job instruction, participate in developing training programs, and arrange or provide in-service programs.
Participate in equipment evaluation and recommend equipment for purchase or lease.
Troubleshoot and perform some instrument repairs.
Set up new methods and test procedures as directed, and recommend whether they are feasible for routine use.
Assist the manager and section head with developing and implementing section and departmental policies and procedures.
Consult with Associates to help solve technical and operational problems and escalate unresolved problems to the manager or section head.
Serve as a contact and problem solver for nursing unit or client office personnel regarding specimen, request, and result issues that do not require management intervention.
Provide quality patient care that accounts for age-specific, developmental, and cultural needs, and demonstrate unit and area competencies.
Maintain constructive working relationships, help identify and resolve problems, and approach conflict constructively.
Maintain confidentiality of information concerning patients, physicians, employees, and visitors, sharing it only with appropriate personnel in private settings.
Perform duties safely, protect personal and coworker safety, and promptly report preventable hazards and unsafe practices to management.
Take an active role in research, procedure development, task forces, cost-saving initiatives, and problem-solving projects.
Perform other duties as assigned.
Perform pediatric blood collections according to procedures addressing patients' age-specific, developmental, and cultural needs.