Lab/Mic Associate TSS
SOFT COMPUTER CONSULTANTS•Clearwater, FL
•$22 - $25
About The Position
SCC Soft Computer is seeking a Lab/Microbiology Associate Technical Support Specialist to join our Technical Support Center. This position provides initial technical support for our Laboratory Information System (LIS) solutions, including SoftLab, SoftMic, SoftTQC, and SoftWeb.
Requirements
- Associate degree or higher in Medical Laboratory Technology, Biology, Microbiology, Biomedical Sciences, Information Technology, or a related field. Relevant clinical experience may be considered.
- Strong communication, customer service, computer, and problem-solving skills.
Nice To Haves
- Two years of clinical laboratory, specimen processing, lab assistant, healthcare IT, or technical support experience preferred.
- Knowledge of Chemistry, Hematology, and/or Microbiology laboratory workflows preferred.
Responsibilities
- Serve as the initial contact for Lab and Microbiology client support issues.
- Document and manage tasks in the Case Management System.
- Perform basic troubleshooting of application, system, and hardware issues.
- Identify and escalate system-critical or complex issues.
- Gather diagnostic information and route tasks to the appropriate technical teams.
- Proactively communicate with clients regarding support needs.
- Maintain compliance with FDA, HIPAA, and departmental requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
