Lab Manager – Environmental Monitoring Instrumentation

AMERICAN ECOTECH LC•Warren, RI

7d•Onsite

About The Position

American Ecotech / Ambilabs LLC is seeking an experienced Lab Manager to oversee its service laboratory in Warren, Rhode Island. This is a hands-on management role responsible for the laboratory’s daily operations and overall performance. The Lab Manager supervises and trains laboratory technicians while also participating in troubleshooting, calibration, equipment repairs, scheduling, and customer support. The role involves organizing the laboratory, managing service priorities, and ensuring work is completed accurately and on schedule. The Lab Manager coordinates with customers, the sales team, manufacturers, suppliers, and other departments to arrange repairs, resolve technical issues, and meet service commitments. The position reports directly to management.

Requirements

At least 3 years of experience in instrumentation service, calibration, electronics repair, laboratory operations, or a related technical field.
Previous experience supervising or leading technical staff.
Comfort providing hands-on training to laboratory technicians in equipment operation, troubleshooting, calibration procedures, and proper tool use.
Hands-on experience troubleshooting, testing, and repairing electronic instrumentation or precision measurement equipment.
Strong organizational skills and experience managing technical workloads, schedules, and competing deadlines.
Familiarity with ISO 9001 or similar quality management systems.
Experience using service management software, ERP systems, or CRM applications.
Proficiency in Microsoft Office.
Ability to read and understand technical manuals, service procedures, and equipment documentation.
Strong written and verbal communication skills, including experience working directly with customers and vendors.
Ability to work independently, solve problems, and manage daily operations with minimal supervision.

Nice To Haves

Experience with ambient air quality monitoring or analytical instrumentation.
Knowledge of gas analyzers, particulate matter monitors, calibration systems, and related technologies.
Experience servicing equipment from Teledyne API, Thermo Fisher Scientific, Acoem, Met One Instruments, or similar manufacturers.
Ability to read electrical schematics and use electronic testing and diagnostic equipment.
Experience managing a calibration laboratory, technical service department, or instrumentation repair operation.
Background in preventative maintenance programs, quality control, and process improvement.
Associate's or bachelor's degree in Electronics, Electrical Engineering, Engineering Technology, or a related field; equivalent industry experience will be considered.
Experience with Zoho.

Responsibilities

Oversee daily laboratory operations, including equipment testing, calibration, preventative maintenance, troubleshooting, and repairs.
Schedule and assign work to technicians while balancing customer deadlines, workload, and technical requirements.
Manage RMAs, customer returns, and service orders from receipt through completion.
Monitor service turnaround times, address delays, and communicate equipment status to customers and internal teams.
Coordinate annual calibration and preventative maintenance schedules.
Maintain laboratory equipment, tools, calibration standards, and an organized work environment.
Monitor parts and supply inventory and coordinate purchases as needed.
Assist with hands-on troubleshooting, testing, calibration, and repair of environmental monitoring instrumentation.
Provide technical guidance to technicians and assist with complex equipment issues.
Ensure repairs, calibrations, and testing follow manufacturer specifications, established procedures, and applicable ISO quality standards.
Maintain laboratory safety practices and ensure technicians follow required procedures.
Support internal equipment evaluations, production-related diagnostics, and quality control activities.
Work with manufacturers on technical issues, warranty repairs, replacement parts, and service requirements.
Maintain accurate service records in Zoho, including RMAs, work orders, technician assignments, repair status, and completion dates.
Ensure calibration results, repair details, parts usage, and technician labor are properly documented.
Review open service orders, follow up on outstanding work, and confirm documentation is complete before equipment is returned to customers.
Maintain service histories and identify opportunities to improve tracking and reporting.
Communicate with customers about equipment issues, repair recommendations, service schedules, and technical questions.
Coordinate upcoming calibrations, preventative maintenance, and recurring service needs with the sales team.
Provide technical input on service quotations, including labor estimates, replacement parts, and recommended repairs.
Participate in customer discussions when technical expertise is needed.
Coordinate with suppliers and distributors regarding equipment support, parts availability, and service-related issues.
Work with sales, engineering, and other departments to resolve customer concerns and support project requirements.
Supervise laboratory technicians, including daily work assignments, training, and performance management.
Provide hands-on training in equipment operation, troubleshooting, calibration, repair procedures, and proper use of laboratory tools.
Work alongside technicians to resolve technical issues and develop their skills and knowledge.
Monitor work quality, technician productivity, and service turnaround times.
Identify training needs and provide ongoing coaching and technical guidance.
Address workflow issues and recommend changes to improve efficiency and service quality.
Work with management to plan staffing, equipment, and operational needs.