Lab Manager

Interaction 24•Ewing, NJ

4d•Onsite

About The Position

Client is seeking an experienced Lab Manager & Chemist to lead our chemistry business and applications laboratory. This is a hands-on, customer-facing technical role ideal for a chemist who enjoys problem-solving, process development, and building relationships with customers across diverse industries — medical device, aerospace, electronics, precision manufacturing, and more. You'll manage day-to-day lab operations, oversee formulation and performance testing of cleaning chemistries, run customer lab trials, host visiting customers, and work closely with our sales team to support new business development and existing account growth.

Requirements

Hands-on experience in a chemistry, formulation, or applications lab role
Comfortable in a customer-facing capacity — hosting clients, presenting technical findings, and communicating clearly with non-technical stakeholders
Experience with lab operations, inventory, and safety/compliance practices
Open to candidates with a wide range of experience levels — what matters most is hands-on chemistry/lab background and the ability to work directly with customers

Nice To Haves

Experience with ultrasonic cleaning equipment and processes
Familiarity with cleanliness testing standards (IPC, ISO, ASTM)
Prior experience in a customer-facing technical or applications engineering role
Experience supporting a sales team with technical documentation or trial data
Knowledge of regulatory requirements (EPA, OSHA, DOT) for industrial chemicals

Responsibilities

Manage overall lab operations, including scheduling, chemical/consumables inventory, and lab safety compliance
Own and grow the chemistry product line — formulation oversight, quality control, and performance tracking
Maintain SDS/MSDS documentation, chemical inventory logs, and regulatory compliance records (EPA, OSHA, DOT, etc.)
Continuously evaluate and improve cleaning chemistry formulations based on customer feedback and industry trends
Design, run, and document customer lab trials evaluating ultrasonic cleaning processes, chemistries, and equipment performance
Perform cleanliness testing and analysis
Develop trial protocols tailored to customer specs, industry standards, and cleanliness requirements
Prepare clear, professional trial reports and recommendations for customers and the sales team
Host customers onsite for lab demonstrations, trials, and technical consultations
Serve as the technical resource during customer visits — explaining cleaning processes, chemistry selection, and equipment capabilities
Provide responsive technical support via phone/email on chemistry usage, troubleshooting, and process optimization
Partner with the sales team on technical aspects of new project opportunities
Support proposal development with trial data, technical write-ups, and chemistry specs
Help identify upsell/cross-sell opportunities within existing accounts
Participate in sales calls, trade shows, or customer meetings as the technical/chemistry subject matter expert