Lab Customer Service Rep

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

The Lab Customer Service Rep I will provide high quality service to and is the initial point of contact between internal and external laboratory customers in a high-stress environment. The CSR I is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system; utilizing numerous computer systems simultaneously to communicate critical and stat results.

Requirements

• Required High School Diploma or equivalent
• Microsoft/ Windows experience, type 30 wpm.

Nice To Haves

• Medical terminology and laboratory information systems experience.

Responsibilities

• Call critical laboratory results and document communication in Lab Information system.
• Call stat laboratory results and document communication in Lab Information system.
• Handle fax result requests in Laboratory LIS System.
• Works well without direct supervision.
• Performs other miscellaneous duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED