Lab Customer Service Rep

Synchrony Lab Services•Louisville, KY

1d•Hybrid

About The Position

Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged. Flexibility is what you want, and flexibility is what you’ll get. Come into the office because you want to – not because you have to. At Trilogy, we’re proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you. Six months of training, orientation and fun! We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

Requirements

High School / GED
0-1 years experience
The customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact is often of a sensitive nature and requires the use of sound judgement, discretion and courtesy at all time.

Nice To Haves

Prior customer service experience preferred.
Previous experience in a healthcare setting preferred.

Responsibilities

Provides customer service in a timely and professional manner.
Communicates results as needed to Laboratory clients: clearly, accurately, and effectively.
Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures.
Communicates directly with lab courier service concerning the transportation of specimens and supplies.
Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues.
Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution.
Keeps work surfaces clean and orderly.
Other duties as assigned.