Lab Care Technician II

Children’s Hospitals and Clinics of Minnesota•Saint Paul, MN

77d•Onsite

About The Position

Performs blood collections in a safe, accurate and professional manner on all age groups and degrees of difficulty. Monitors patients for unexpected reactions and responds to emergency situations as required. Identifies, troubleshoots and resolves problems. Provides a variety of other services including but not limited to answering the telephone, sweat chloride collection, glucose tolerance collection, and waived laboratory testing. Responsible for specimen receipt, assessment, and pre-analytical processing services per written policies and procedures. Enters information and test orders into the laboratory computer system. Identifies, troubleshoots and resolves problems. Mentors employees in phlebotomy, specimen processing and/or other areas of the laboratory. Interacts with all patients, their families, and employees in a pleasant, efficient and cooperative manner, exhibiting sensitivity to cultural differences. The laboratories at Children's Hospitals and Clinics are full service facilities that offer a complete spectrum of laboratory techniques for the evaluation of pediatric disorders. Laboratories are located on both the Minneapolis and St. Paul campuses and and provide services on an inpatient and outpatient basis. Disciplines include Chemistry, Hematology, Microbiology, Virology, Serology, Blood Bank, Immunology/Flow Cytometry, Histology and Pathology.

Requirements

High school diploma or equivalent required
A minimum of one year of pediatric phlebotomy experience and/or at least one year of specimen processing experience in a clinical laboratory is required.
Collects specimens using knowledge of laboratory techniques.
Strong attention to detail and accuracy.
Ability to work in a fast-paced environment to meet established turnaround times.
Possesses outstanding professional and positive customer service skills.
Must have excellent problem solving and follow-up skills.
Experience with healthcare computer information systems.
Solid knowledge of medical terminology.
Must be highly organized, efficient, and multifunctional, work independently and within a team.
Demonstrates forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients.
Ability to manage challenging situations in providing services to patients and families.
Ability to adapt, learn new skills, communicate effectively, and cope with stressful work situations.
Ability to work in a diverse work environment and to deal with diverse patient populations.
DHS Background Study Required? Yes

Nice To Haves

Phlebotomy certificate/license is not required, but preferred.
Associate degree is preferred.

Responsibilities

Performs blood collections in a safe, accurate and professional manner on all age groups and degrees of difficulty.
Monitors patients for unexpected reactions and responds to emergency situations as required.
Identifies, troubleshoots and resolves problems.
Provides a variety of other services including but not limited to answering the telephone, sweat chloride collection, glucose tolerance collection, and waived laboratory testing.
Responsible for specimen receipt, assessment, and pre-analytical processing services per written policies and procedures.
Enters information and test orders into the laboratory computer system.
Mentors employees in phlebotomy, specimen processing and/or other areas of the laboratory.
Interacts with all patients, their families, and employees in a pleasant, efficient and cooperative manner, exhibiting sensitivity to cultural differences.