Lab Assistant/Phlebotomist

INSIGHT Surgical Hospital•Chicago, IL

19h•Onsite

About The Position

The Lab Assistant/Phlebotomist - Outreach Operations position plays a critical role in supporting laboratory operations, patient specimen collection, and outreach account workflows. This position is responsible for specimen collection, processing, order entry, and result distribution for both in-house and external outreach accounts. This role supports a newly implemented outreach workflow designed to increase laboratory revenue, improve turnaround times, and enhance client and provider satisfaction. The individual will serve as a key liaison between laboratory, outreach clients, and providers to ensure accurate, timely, and compliant laboratory services. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Requirements

High school diploma or equivalent required.
Completion of a phlebotomy training program or certification from an accredited institution is required.
Twelve (12) to eighteen (18) months of related experience is required.
Background in medical laboratory and/or knowledge of medical terminology is required.

Responsibilities

Collect blood samples from patients using appropriate venipuncture techniques, selecting the appropriate site, preparing the area, locating suitable veins, inserting the needle, and drawing the required amount of blood while ensuring patient comfort and safety.
Interact directly with patients, explaining the procedure, answering questions, and alleviating any fears or concerns.
Label and organize collected blood specimens accurately to maintain integrity and prevent mix-ups, ensuring all necessary information is properly recorded.
Maintain and clean equipment, including needles, collection tubes, and other supplies, following strict infection control protocols.
Monitor and maintain stock levels of phlebotomy supplies and coordinate with the laboratory or inventory department for restocking.
Adhere to legal and ethical standards, including patient confidentiality and privacy regulations, and maintain accurate records of all procedures performed, patient information, and any complications or incidents.
Prioritize safety measures to protect both themselves and patients by following strict infection control protocols, wearing appropriate personal protective equipment (PPE), and disposing of biohazardous waste in accordance with safety guidelines.
Participate in continuing education programs, workshops, and seminars to stay updated with the latest techniques and practices.
Receive, collect, and process specimens from external outreach accounts.
Enter and manage laboratory orders in software for outreach samples.
Track specimen receipt, processing, and result completion for outreach clients.
Fax finalized laboratory results and scan reports into the outpatient portal.
Answer incoming phone calls from outreach accounts and external providers.
Provide timely result communication and follow-up to clients and providers.
Support outreach workflow coordination to ensure timely turnaround times and high client satisfaction.