Lab Assistant/Phlebotomist

Intermountain Health•Saint Joseph, MO

1d•Onsite

About The Position

The Laboratory Assistant II is an experienced caregiver who works as part of a professional laboratory team and has advanced knowledge of specimen processing in clinical and/or pathology areas. The position may serve as a team lead or trainer, provide resources to other caregivers, clinicians, and patients, and lead special projects involving research, continuous improvement, and product evaluations. The role also orders, prepares, and delivers specimens to the appropriate department or testing facility. The Laboratory Assistant II uses Electronic Medical Record and/or Laboratory Information Systems to place orders, receive, route, track, store, and label specimens according to policy and procedure, query test results, and research and resolve problems. The position provides clerical, administrative, and customer service support; answers calls and provides information to nursing floors, physicians, office staff, couriers, and patients; dispatches couriers as needed; and monitors supply inventory, tracking usage and ordering supplies as applicable. The role may perform waived testing. The position performs specimen collection using techniques such as venipuncture, capillary puncture, PIVO, and throat swab collections. Patients may include outpatients, emergency department and inpatient patients, newborns, and patients in intensive care and other hospital areas. The role also trains and orients new caregivers and communicates procedures and instructions compassionately, demonstrating empathy and helping deescalate stressful situations calmly and respectfully.

Requirements

High school diploma or equivalent.
Demonstrated experience as a Lab Assistant within a healthcare system.
Advanced knowledge of specimen processing in clinical and/or pathology laboratory areas.
Computer literacy and knowledge of laboratory operations and regulatory requirements.
Ability to perform specimen collection using techniques such as venipuncture, capillary puncture, PIVO, and throat swab collections.
Communication, patient care, teamwork, and ability to work independently.
Complex problem-solving skills and ability to work under pressure.
Manual dexterity to handle delicate supplies and equipment with precision and accuracy.
Ability to see and read information, labels, documents, and monitors, identify equipment and supplies, and assess customer needs.
Ability to verbally communicate and hear and understand spoken information, needs, and issues quickly and accurately.

Nice To Haves

Experience teaching concepts to others.
Customer service experience.
Demonstrated experience as a Lab Assistant within Intermountain Health.
Technical writing skills.
Training and mentoring skills.

Responsibilities

Process specimens using Electronic Medical Record and/or Laboratory Information Systems, including placing orders, receiving, routing, tracking, storing, labeling, and querying results.
Research and resolve specimen-processing or related problems.
Provide clerical, administrative, and customer service support to the department.
Answer phones and provide information to nursing floors, physicians, office staff, couriers, and patients.
Dispatch couriers as required.
Communicate procedures and instructions compassionately to patients, family members, and other caregivers; deescalate stressful situations when needed.
Monitor and maintain supply inventory, track usage, and place orders as applicable.
Perform waived testing as applicable.
Collect specimens using techniques including venipuncture, capillary puncture, PIVO, and throat swab collections from patients across hospital settings and acuity levels.
Train and orient new caregivers.
Serve as a resource to caregivers, clinicians, and patients and may act as a team lead or trainer.
Head special projects involving research, continuous improvement, and product evaluations.
Order, prepare, and deliver specimens to the appropriate department or testing facility.