Lab Application Specialist

SSM Health • Baraboo, WI

6d • Onsite

About The Position

Supports and optimizes laboratory operations through implementation and maintenance of laboratory applications. Partners with lab leadership to improve workflows, ensure system adoption, and maintain compliance. Optimizes laboratory operations through the implementation and support of laboratory applications. Partners with laboratory leadership to assess workflows, deliver tailored solutions, and ensures successful adoption and compliance.

Requirements

• Bachelor’s degree in MLS, Biology, Chemistry, or related field (or equivalent experience)
• 2+ years of laboratory experience
• Epic proficiency required
• Relevant ASCP/AMT/AAB certification (MLS, MLT, MT, or specialty certification)
• Two years' technical experience in a laboratory setting

Responsibilities

• Serve as subject matter expert for lab applications (Epic required)
• Analyze workflows and implement system improvements
• Configure, maintain, and troubleshoot applications
• Train staff and support ongoing operations
• Ensure data integrity and regulatory compliance (HIPAA, CLIA)
• Collaborate with IT, Epic, and lab teams
• Partners with laboratory leaders to evaluate current workflows, identify improvement opportunities, and position LIS solutions effectively.
• Serves as a subject matter expert on laboratory applications, with deep knowledge of system capabilities, technical features, and clinical relevance.
• Leads on-site and virtual demonstrations, workflow assessments, and training sessions tailored to various laboratory use cases.
• Collaborates cross-functionally with internal teams and external stakeholders to ensure customer success from initial engagement through full implementation.
• Configures, customizes, and maintains laboratory applications, including user access management and system troubleshooting.
• Ensures data accuracy, integrity, and security within the application, including validation, reporting, and compliance with data governance standards.
• Analyzes laboratory workflows to identify inefficiencies and develop strategies to streamline operations and enhance productivity.
• Trains laboratory staff on effective use of the application, provides ongoing support, and develops comprehensive training materials.
• Gather and analyzes data related to compliance performance metrics, communicating findings to key stakeholders.
• Monitors and ensures compliance with regulatory standards such as HIPAA, CLIA, and other applicable guidelines.
• Acts as a liaison between IT, Epic, laboratory operations, and vendors to resolve issues and support continuous improvement initiatives.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level