Lab and Referral Operations Coordinator
About The Position
Maple's purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own. We're looking for our next cohort of Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day. In this role, you'll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment. Please note this is a fully administrative role—medical or clinical experience isn't required, though prior admin work in a healthcare setting is an asset. This isn't a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.
Requirements
- Two or more years of experience in an administrative or operations role
- A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence
- Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment
- Strong written and verbal communication skills, with a natural ability to collaborate across teams
- Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues
- Comfort learning and navigating multiple systems and tools
Nice To Haves
- Prior admin work in a healthcare setting is an asset
- Background as a Medical Office Assistant or Medical Receptionist
- Experience in a healthcare or clinic environment
- Experience with Google Workspace, PDF management tools and Slack is an asset
Responsibilities
- Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards
- Upload, route and track lab results and referral information so clinicians can review and follow up without delay
- Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety
- Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved
- Keep patient records accurate and ensure everything lines up between patient information and lab or referral data
- Support public health reporting and compliance-related documentation as required
- Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers
- Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings.
- 10 dedicated Health days
- Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- Vacation: 3 weeks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
