L3 Production Support

Capgemini • New York, NY

2d • $61,087 - $104,364 • Onsite

About The Position

We are seeking a dynamic and skilled professional to join AppBank Production Support team. This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.

Requirements

• Proficiency in at least one object-oriented programming language (e.g., Java, Python).
• Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
• Excellent communication skills to collaborate with stakeholders at all levels.
• Experience in a dynamic, high-pressure work environment.
• Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role

Responsibilities

• Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.
• Debug and troubleshoot technical reported system/ user issues efficiently, minimizing impact on business operations.
• Analyze incidents, identify root causes, and implement preventive measures.
• Engage in frequent problem management, ensuring long-term stability of systems.
• Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
• Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed