Enablon Support Specialist, L2 L3

Anypalceworks

10h•Remote

About The Position

Support Specialist with experience in ENABLON L2 & L3 incidents support. The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness.

Requirements

Minimum 2-year experience in supporting/ implementing Enablon software solution
5-year experience in EHS domain
Certified in Enablon [builder, shared function, IMS & Audit modules]
Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and Safety/Incident Management Systems, Audit and Shared Functions.
Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability
Good analytical and problem-solving skills.
Good interpersonal, communication, and collaboration skills to work.

Nice To Haves

Experience with implementing or supporting other Environment, Health & Safety (EHS) Software products.
Experience with EHSQ concepts and standards as it relates to the capital projects industry
Champion Level Certification in Enablon [builder, shared function, IMS & Audit modules]

Responsibilities

Handle user incident management
Manage access requests
Monitor error messages
Ensure periodic validation of active clients
Conduct weekly, monthly meetings
Ensure deployment stability
Create monthly KPIs on data completeness
Serve as the techno-functional operational support lead for Enablon implementations.
Interpret customer business needs and translate them into business functional requirements and technical specifications.
Configure, modify, and customize Enablon implementations.
Implement application and operational requirements, using your deep knowledge of Enablon functionality.
Maintain and support Enablon modules – Risk Management, Metrics, Health and Safety/Incident Management, Audit and Shared Functions.
Provide L1 L2 and L3 operational support for Enablon support.
Administer, monitor, and troubleshoot operational issues with the Enablon solution.
Serve as the EHSQ subject-matter-expert and the primary point of contact for technical questions and issues resolution.
Prepare technical documents on processes and client communication, including support instructions for addressing frequently occurring issues.
Timely and Quality delivery of project deliverables in accordance with the project.