L2 Technician

TEKsystems•Santa Clara, CA

1d•$35 - $39•Onsite

About The Position

This is a hands-on Data Center Technician Level 2 role, supporting NVIDIA’s lab and office environments. The position focuses on troubleshooting servers, rack & stack, cabling, and assisting network teams with infrastructure tasks. This role requires strong Level 1 networking knowledge, excellent execution on tickets, and the ability to work both independently and collaboratively in a fast-paced environment. The role involves traveling between lab/office sites, with options for NVIDIA buses, walking, or driving (mileage paid with documentation). The work hours are Monday-Friday with an on-call rotation required once every four weeks, up to 11:00 PM, Monday–Sunday.

Requirements

Layer 1 Networking
Rack and stack
Hardware troubleshooting
Cat6
Cabling
Strong Level 1 networking knowledge
Excellent execution on tickets
Ability to work both independently and collaboratively
Good attitude and work well within a team
Clear and direct communication style

Responsibilities

Troubleshoot and isolate issues across a variety of servers.
Perform rack & stack of servers, switches, PDUs, and supporting infrastructure.
Install, replace, and ship defective server components back to vendors.
Update server firmware to ensure systems are running current versions.
Configure IP addresses and default credentials on servers.
Execute and manage tickets in ServiceNow and Jira while reporting trends.
Assist network admins with tasks such as: Replacing or rerouting cables, Swapping optics on server/switch ports, Installing upgraded hardware components.
Temporarily rack, cable, and stage devices for remote configuration.
Support Level 1 activities as needed.
Assist with Remote Desktop Center (RDC) troubleshooting for PCs and laptops.
Provide insights into ticket tracking and recurring lab issues.