L2 Technician

TEKsystems•Santa Clara, CA

1d•$35 - $39•Onsite

About The Position

The L2 Technician will be responsible for traveling between lab/office sites, providing insight into ticket tracking and lab issues, and troubleshooting a variety of servers. This role involves ordering and installing replacement parts, updating server firmware, configuring IP addresses and login credentials, and assisting network administrators with various server and switch-related issues. The technician will also temporarily rack and stack equipment, assist with Level 1 responsibilities as needed, and must be willing to learn PC and laptop troubleshooting for the Remote Desktop Center. The position requires a good attitude, teamwork, clear and direct communication, and a willingness to learn.

Requirements

Rack and stack experience
Hardware troubleshooting skills
General troubleshooting skills
Knowledge of CAT6 cabling
Hardware knowledge
Cabling experience
Linux knowledge
Racking experience
Server support experience
PC troubleshooting skills
Experience with dashboards
Experience with Jira
Experience with ServiceNow
Must have a good attitude and work well within a team.
At least 2 references on each candidate.
Communication style must be clear and direct.

Responsibilities

Provide insight into ticket tracking and lab issues.
Troubleshoot a variety of servers and isolate the problem that the server is encountering.
Order replacement parts and install them in servers and ship back the defective part to their respective vendors.
Update firmware on servers to ensure the latest version is installed.
Configure IP addresses and default login credentials on servers.
Assist network admins on any issues they are having with a server that can range from: replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts and installing upgraded versions of those parts in servers.
Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device.
Assist network admins who reach out requesting specific assistance with servers or switch.
Assist out with Level 1 responsibilities as necessary.
Troubleshoot PCs and Laptops for the Remote Desktop Center (RDC) that engineers use to run their labs remotely.