IT Support Technician L2

MSP OPERATIONAL CORP • Regina, SK

8d • CA$60,000 - CA$70,000 • Remote

About The Position

As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack. This role includes an after-hours on-call support-shift rotation monthly which may include occasional planned and emergency after-hours support.

Requirements

• 3+ years in a multi-tenant, SLA-driven environment.
• Azure: 2–3 years hands-on (IaaS VMs, storage/backup, P2S VPN, Entra integration).
• Microsoft 365: 3+ years tenant administration (Exchange, SharePoint, Teams) with security basics (Defender for Office 365, DLP).
• Identity & endpoint management: AD/GPO, Microsoft Entra ID, Entra Connect, Intune MDM/MAM, and Windows Autopilot.
• Virtualization: VMware vSphere/ESXi (7.x+) and/or Hyper‑V (2019/2022).
• Networking: Solid L2 fundamentals (DHCP/DNS/VLANs/VPNs); firewall experience (Fortinet/Cisco/UniFi) preferred.
• Experience with ConnectWise Manage/Automate and remote support tools.
• PowerShell: Ability to script for administration/automation (e.g., M365, Intune, AD).
• Driver’s license & vehicle; willingness to travel locally to client sites
• Able to work independently in a fast-paced environment without constant supervision
• High level of professionalism
• Lifelong learner
• Great communication skills and understanding of business value

Nice To Haves

• firewall experience (Fortinet/Cisco/UniFi) preferred.

Responsibilities

• Triage and resolve escalations from L1; perform advanced troubleshooting (Windows, M365, networks, identity, endpoints).
• Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), including basic security & compliance (Defender for Office 365, DLP/eDiscovery).
• Manage AD DS/GPO and Microsoft Entra ID (Azure AD), Entra Connect (hybrid identity), Intune (compliance, configuration profiles, app deployment), and Windows Autopilot deployments.
• Support virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper-V) including provisioning, storage, and performance troubleshooting.
• Maintain BCDR solutions (e.g., Veeam/Datto), perform test restores, and document RPO/RTO.
• Create and maintain SOPs and knowledge base articles in IT Glue.
• Participate in a light after-hours/on-call rotation for urgent work or maintenance windows (planned).
• Providing excellent customer service skills and the ability to go above and beyond for our clients Infrastructure and configuration troubleshooting
• Monitoring network security to detect and respond to potential threats and vulnerabilities
• Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
• Potential to visit clients on-site as required
• Being a team player and always prepared to help when needed.

Benefits

• Benefits package.
• Dynamic work environment.
• Corporate gym discounts.
• Wellness days.
• Opportunities for growth and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed