L2 Technical Support Analyst

TEKsystems•Jacksonville, FL

5d•$25 - $38•Onsite

About The Position

We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues and will be responsible for troubleshooting, maintaining, and supporting network infrastructure across multiple client environments. The ideal candidate will possess strong hands-on networking experience, excellent troubleshooting skills, and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. This role is heavily focused on networking, infrastructure, and structured cabling with additional responsibilities supporting server and cloud technologies.

Requirements

Technical support
Customer service
Troubleshooting
Help desk support
Strong hands-on networking experience
Excellent troubleshooting skills
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Nice To Haves

SonicWall firewall support experience

Responsibilities

Serve as the primary escalation point for network-related incidents from Level 1 support.
Troubleshoot and resolve complex network issues across multiple client environments.
Monitor, maintain, and optimize network performance.
Support and troubleshoot LAN/WAN environments, TCP/IP, DNS, DHCP, VLANs, VPN technologies, Routing and Switching, and Wireless networking.
Configure and maintain network equipment including Switches, Routers, Firewalls, and Wireless Access Points.
Perform network troubleshooting involving Layer 1, Layer 2, and Layer 3 connectivity, VLAN configurations, Trunking, Spanning Tree Protocol (STP), IP addressing and subnetting, and Network segmentation.
Support firewall deployments and troubleshooting for Fortinet, Cisco, Palo Alto, and SonicWall (preferred).
Assist with SD-WAN deployments and support.
Install, terminate, and test Ethernet cabling.
Create and terminate Cat5e/Cat6 network cables from scratch.
Maintain and troubleshoot structured cabling systems, including Patch panels, Network racks, Cable management, and MDF/IDF closets.
Understand and adhere to T568A and T568B wiring standards.
Troubleshoot physical layer connectivity issues.
Document network infrastructure and cable layouts.
Support client environments including Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, Azure AD / Entra ID, Endpoint management, VMware, and Hyper-V.
Perform server maintenance, patching, upgrades, and system health monitoring.
Communicate effectively with clients regarding technical issues and resolutions.
Provide clear status updates throughout the lifecycle of incidents.
Escalate issues appropriately while maintaining ownership through resolution.
Participate in infrastructure assessments and client onboarding activities.