L2 Service Desk Contractor – Hardware Lifecycle & Deployment Specialist

Symbiotic Digital•Calgary, AB

132d•Onsite

About The Position

On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary. This role is an off‑queue, execution‑focused position dedicated to large‑scale hardware lifecycle activities and deployment projects. The resource will focus on laptop, mobile device, and monitor refreshes; coordinated deployments; secure swaps and returns; and office move support, ensuring lifecycle work does not negatively impact daily Service Desk operations.

Requirements

Demonstrated experience supporting hardware lifecycle and deployment activities in an enterprise IT environment
Hands‑on experience with laptop, mobile device, and peripheral deployments, swaps, and refreshes
Experience executing large‑scale rollouts or refresh initiatives with minimal disruption to users
Ability to perform secure device swaps, returns, and preparation for reuse or disposal in accordance with policy
Strong experience documenting work and updating ITSM tickets and asset records accurately
Ability to work independently on‑site and coordinate effectively with Service Desk staff and stakeholders
Excellent customer service skills
Strong verbal and written communication skills
Ability to meet strict deadlines
Availability to work on‑site in Calgary, five days per week
Strong organizational skills
Ability to work under pressure
Valid Government of Canada Reliability Status (or clear eligibility to obtain one)

Nice To Haves

Experience supporting office moves, seating changes, or workspace reconfigurations
Familiarity with asset management and inventory control practices
Experience providing surge support during onboarding waves or refresh cycles
Experience working within an ITIL‑aligned Service Desk operating model
Familiarity with project management and experience handling and executing project‑based work
CompTIA A+ certification, or equivalent experience, indicating solid foundational knowledge of computer hardware, operating systems, and technical troubleshooting

Responsibilities

Provide support to a large user base.
Focus on laptop, mobile device, and monitor refreshes.
Coordinate deployments.
Perform secure swaps and returns.
Provide office move support.
Ensure lifecycle work does not negatively impact daily Service Desk operations.
Document work and update ITSM tickets and asset records accurately.
Work independently on-site and coordinate effectively with Service Desk staff and stakeholders.
Meet strict deadlines.
Provide surge support during onboarding waves or refresh cycles (nice-to-have).
Handle and execute project-based work (nice-to-have).