L2 Field Engineer, Aurora

Indigo TG•Suite 730, IL

6d•Remote

About The Position

The L2 Field Engineer leads field-based deployment and maintenance activities, applying advanced technical knowledge to resolve complex issues, coordinate tasks, and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. By combining hands-on execution with mentoring, the L2 Field Engineer enhances team capability and drives continuous improvement in technical performance. The role is primarily home-based and reactive, with flexibility required to work across changing environments and locations. OOH on-call cover is also required as part of an agreed rota.

Requirements

Qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements.
Highly experienced in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues.
Extensive hands-on technical experience across: Transmission systems, including PDH, SDH, DWDM and optical technologies.
Structured cabling, including fibre optic cabling, installation and maintenance to technical standards.
IP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G.
Voice, data and IP services/networks across public and private sector environments.
Support systems, including AC/DC power, TSC and BMS systems.
Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP.
Proven customer-facing experience in similar technical environments, with the ability to work under pressure and influence others positively.
Excellent written and verbal communication skills, strong report writing ability, and proficiency in Microsoft Office 365
Full, valid driving licence.

Responsibilities

Provide first-line maintenance, installation and commissioning support across Indigo's customer base, working across both project and maintenance environments.
Respond to interventions and assigned faults in a timely manner, taking ownership through to resolution and ensuring SLAs and KPIs are met.
Carry out fault finding and diagnosis of complex technical issues, following instructions from Indigo or customer NOCs and using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing.
Install and commission telecoms infrastructure including rack and stack, fibre and copper cabling, cable termination, labelling, testing and AC/DC connectivity in line with required standards.
Complete testing and measurement of cable and fibre runs and support network commissioning across complex technologies and environments.
Provide technical leadership and direction to engineers through field supervision, hands-on coaching, workshops and mentoring.
Lead designated projects as the Lead Engineer, acting as the technical escalation point, coordinating field activities and supporting Project Managers where required.
Define, implement and audit field installation quality standards, managing rectification and continuous improvement activities.
Manage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections.
Provide regular updates to key stakeholders on intervention progress, site issues and team performance, escalating concerns as required.
Produce accurate project documentation and complete all required paperwork within agreed SLAs.
Support Service Partner programmes and provide KPI-based performance feedback on deployment teams.
Maintain excellent working relationships with customers, colleagues and partners while always representing Indigo professionally.
Comply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct.
Demonstrate flexibility to meet changing business requirements and undertake other duties as required.