L1 Shop Technician

Nors•Ottawa, ON

2d•CA$30 - CA$40•Hybrid

About The Position

As a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Requirements

Knowledge of tools
Customer service
Computer skills
Organized
Work independently and with other team members
Work outside and in the field when required
Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
Willingness to participate and complete required training initiatives
Capable of operating heavy equipment safely and competently
Red seal 421A mechanic licence
Diploma in heavy equipment/ Post-secondary diploma
Similar work experience
Heavy equipment knowledge

Responsibilities

Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch.
Overall customer satisfaction through the timely completion of service work.
Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done.
Proactive troubleshooting in order to properly identify machine faults.
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes.
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis.
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand.
Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine.
Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work.
Effective, open and frequent communication with Supervisor; allows for transparency and better communication.
Competent in heavy equipment operation to test repairs when complete.
Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times.