L1 - Junior Technician

Squan Default•Fishkill, NY

About The Position

This role is for a Junior Technician responsible for various data center operations. The technician will ensure proper organization and archiving of documentation, perform hardware component swaps, rack and stack equipment, and conduct basic troubleshooting. They will also be involved in power and console cable management, physical port identification, and inventory management. The position requires a basic understanding of IT hardware, networking, and data center infrastructure.

Requirements

1-2 years of data center or IT support experience
Familiarity with server, storage, and network hardware platforms
Understanding of structured cabling standards (TIA-568)
Ability to read rack elevation diagrams and cable matrices
Basic fiber optic handling and cleaning procedures
Basic understanding of server hardware, storage systems, and networking equipment.
Knowledge of structured copper and fiber optic cabling installation and management.
Familiarity with rack-and-stack procedures for servers, switches, routers, and storage devices.
Basic knowledge of TCP/IP networking concepts, including IP addressing and connectivity troubleshooting.
Ability to perform hardware installations, upgrades, replacements, and decommissioning.
Understanding data center infrastructure, including racks, PDUs, UPS systems, and cooling systems.
Familiarity with operating systems such as Microsoft Windows and basic Linux environments.
Ability to use ticketing systems and asset management tools.
Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams

Nice To Haves

Experience with structured cabling or low-voltage installations.
Familiarity with rack-and-stack operations.
Basic understanding of TCP/IP networking.
Experience using ticketing systems such as ServiceNow or Jira.

Responsibilities

Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived
Copper and fiber cable patching (LC, SC, MPO/MTP connectors)
Hardware component swap-outs: drives (HDD/SSD), power supplies (PSUs), DIMMs, fans
Rack and stack of servers, switches, and PDUs per rack elevation diagrams
Basic troubleshooting using runbook decision trees
Power whip installation and verification
Console cable connections and serial port access for remote teams
Physical port identification and tone/trace for copper circuits
Inventory management and equipment staging
Photo documentation of pre/post work state