L1 Help Desk
About The Position
TEKsystems is seeking Help Desk Support Technicians for the Army Enterprise Service Desk, supporting mission partners around the globe. The System Support function handles incidents and requests for a large, collaborative enterprise service desk in the defense space. The role provides Tier 1 assistance to internal and/or external customers with computer hardware, software, networks, system and application access, and telecommunications systems. The position is a contract role based fully onsite in Sierra Vista, Arizona. A security clearance is required; the posting states that TEKsystems can sponsor a clearance.
Requirements
- Obtain a security clearance or have an active Secret Security Clearance.
- Help desk support and service desk skills.
- Troubleshooting skills.
- Customer service skills.
- Knowledge of Windows 10 and Active Directory.
- Strong communication skills and the ability to work well with a team.
Nice To Haves
- Past Department of Defense experience.
- Intellectual curiosity and a desire to learn.
Responsibilities
- Resolve Tier 1 technical problems and answer customer queries by telephone or self-service ticket.
- Support computer hardware, software, network, system and application access, and telecommunications systems.
- Answer basic questions about installation, operation, configuration, customization, and use of assigned products.
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures.
- Escalate complex problems to higher support tiers as required.
- Document all customer interactions in a ticketing system.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
