L&I Program Specialist 3

State of Washington•Thurston County – Tumwater, WA

7d•Hybrid

About The Position

This Non-Permanent opportunity is scheduled to last 5 months. The Boiler Program’s mission is to promote and enforce public safety for all boilers and pressure vessels throughout Washington State. The program includes field inspectors and central-office staff who work together to ensure compliance, accuracy, and public confidence in inspections and certifications. This position serves as operational lead and subject-matter expert, supervising an office staff of 3 customer service representatives, managing the review and approval of inspection reports, issuing Certificates of Inspection, and overseeing accounting and collection procedures that maintain the program’s fiscal integrity. This position also administers the Jurisdiction Reporting System (JRS), ensuring the accuracy and transparency of inspection and billing data used by internal and external partners. The position assists higher-level staff, including the Chief Boiler/Pressure Vessel Inspector/Pressure Vessel Inspector, by coordinating statewide program operations, providing analytical and policy support, managing multiple contracts and developing procedures that improve consistency and customer service. This role directly supports: L&I Goal 1 – Keep workers and the public safe : by ensuring that inspection data, reports, and certifications are accurate, timely, and compliant with state safety laws, protecting the public from unsafe boilers and pressure vessels. It also plays an important role in the agency’s Goal 3 – Make it easy to do business and engage with L&I: by improving the accessibility, efficiency, and reliability of program systems and customer interactions, reducing delays, and creating a transparent, user-friendly experience for businesses and the public.

Requirements

Equivalent combination of education and experience, or six (6) years’ experience.
Bachelor’s degree and two (2) years of experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government.
Must be able to use the computer, ability to type at least 40 words per minute and expert knowledge of Outlook and Word.
Basic knowledge of Excel, PowerPoint, and Access, and the ability to learn program specific applications.
Ability to work independently and/or as part of a team.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Knowledge and/or ability to work with diverse customers.
Self-motivated and organized.
Experience in hiring, evaluating staffs' performance, providing training, delegating work, and reporting work progress.

Responsibilities

Manage day-to-day Boiler/Pressure Vessel program activities; and act as the first point of contact.
Serves as the point of contact and subject matter expert for external and internal customers. Responds to issues and those that are complex in nature.
Manages the program accounting and collections for program.
Administrators for Boiler Database, Jurisdiction Online/Jurisdiction Reporting System (JRS) systems.
By delegated authority, independently prepares and signs letters to the public and stakeholders regarding non-technical questions, meetings, and inspection requirements.
Serves as a subject matter expert and point of contact for complex customer issues and provides explanation on program rules and policies.
Create, update, and maintain, forms and publications and maintain records management for the program.
Serves as a subject matter expert and on all records and disclosure related issues. Applies expert knowledge and application of Public Records Act RCW 42.56 and retention schedules.
Acts as a content editor for the public website Contact Management System (CMS).
Updates Boiler Law book publication as needed.
Oversees the annual renewal of work cards for inspectors, including verification of requirements and invoicing.
Notifies code shops and authorized inspection agencies of reviews and submits review results to the National Board and ASME.
Serves as Data Steward for the boiler program.
Assists the Chief Boiler/Pressure Vessel Inspector, by coordinating aspects of program services in line with operational efficiencies and performance goals.
Collaborates with Chief Boiler/Pressure Vessel Inspector on developing, establishing business plans, strategic measures, policies, and/or standards.
Monitors legislative activities that impact the program.
Assists in development and implementation of procedural changes when changes to RCW’s, WAC or other rules changes for program.
Manages multiple contracts, service agreements, and memorandum of understanding (MOU).
Monitors activities and defines needs of the program to plan, develop, implement and sustain solutions or alternatives to meet and align business plans, goals, and objectives.
Assists Chief Boiler/Pressure Vessel Inspector in developing policies and procedures.
Creates, produces, and analyzes data reports and scorecards that support strategic measures for the Chief Boiler/Pressure Vessel Inspector.
Coordinates quarterly meeting dates and location for the board of boiler rules, which include listserv and webpages.
Works with HR and board stipends.
Transcribes board of boiler rules meeting minutes for the program.
Assists in the planning and preparation of the boiler program technical semiannual training meeting, including scheduling, coordinating, and communicating with stakeholders and program staff, coordinating and preparing materials, handouts, and information needed.
Manages credit card purchases for program and holder of credit card.
Supervises the work of Central Office Boiler Program Office staff.
Assigns and reviews the work of staff and has oversight of program reports.
Adjusts assignments and schedules to maintain adequate staffing levels and respond to fluctuating workloads.
Evaluates employee performance and prepares performance appraisals.
Assesses training needs of staff and provides instruction.
Resolves staff issues, disciplines and recognizes employees.
Counsels employees in work-related activities and career development.