KYC/KYB Operations Lead - Hospitality & Complex Entities

Maleda Tech

1d•$45 - $57•Remote

About The Position

Maleda Tech is hiring three KYC/KYB Operations Leads to support onboarding, ongoing monitoring, and remediation efforts for legal entity partners in the hotel and hospitality space. This is a high-autonomy role suited to someone who can self-manage an entire vertical of work - independent hotels, hotel groups, management companies, and franchise arrangements - which typically involve layered ownership structures, beneficial ownership chains, and multi-property or multi-brand licensing relationships. You'll work closely with compliance, legal, sales, and market-facing teams globally, and be a primary point of contact for internal stakeholders navigating KYC/KYB requirements for hospitality partners.

Requirements

5+ years of overall compliance experience, with at least 2-3 years specifically in KYC/KYB, AML, or financial crime compliance
Experience onboarding or reviewing complex business entities is strongly preferred
Comfort working with ambiguous, non-standard organizational structures (franchise models, multi-property ownership, layered beneficial ownership)
Background in KYC/KYB or onboarding operations preferred
Strong autonomy and self-direction - this role requires managing your own caseload and vertical with minimal oversight, not people management
Comfort working with global stakeholders across multiple time zones and regions
Excellent written and verbal English communication skills
Comfort adopting new tools and AI-assisted workflows to improve efficiency
No specific degree required - relevant experience is prioritized over formal education
Must be authorized to work in the U.S.

Nice To Haves

Specific hotel/hospitality industry experience is not required
Candidates from transaction monitoring or sanctions-only backgrounds are not a fit for this role
Additional languages are a plus but not required
Experience with e-signature/document workflow tools (e.g., DocuSign) is a plus
SQL or reporting tool experience is a plus, not required

Responsibilities

Conduct end-to-end KYC/KYB reviews for hotel and hospitality entities, including business verification, ownership identification, and signatory authority checks
Handle complex cases involving hotel groups, management companies, and franchise structures, including escalation support
Conduct periodic reviews of existing hotel partners to ensure ongoing compliance with AML, CTF, and KYC regulations
Investigate and map ownership structures for entities with layered or non-obvious organizational relationships
Prepare and manage documentation packets (including e-signature workflows) for partner onboarding
Monitor onboarding dashboards and provide stakeholders with clear, regular status reporting
Communicate directly and confidently with internal business partners (including sales-facing teams) to explain compliance requirements and push back on requests that don't meet policy
Collaborate with technology teams to identify opportunities for process automation and workflow improvement
Support cross-functional partners (Legal, Compliance, Sales, Risk) to ensure smooth onboarding and review cycles
Operate flexibly across time zones as part of a globally distributed team covering US, EMEA, and APAC entities