KYB Operations Analyst

MoonPay

1d•Remote

About The Position

MoonPay is continuing to invest deeply in compliance as a core enabler of scale. We are seeking a KYB Operations Analyst to strengthen our customer onboarding, remediation, and due diligence capabilities. In this role, you will be responsible for conducting KYB reviews on new and existing MoonPay partners, ensuring they are onboarded and engage with MoonPay products in a fully compliant manner. You will also act as a subject matter expert within KYB, owning operational processes, driving continuous improvement, and supporting cross-functional teams in resolving complex cases and escalations. This is an excellent opportunity for someone who combines strong regulatory knowledge with operational rigor, curiosity about web3 and crypto, and a desire to build scalable, high-quality compliance processes.

Requirements

1+ years of hands-on experience in corporate onboarding, with strong knowledge of KYB, KYC, and AML regulations
Experience working in fintech, crypto, or Web3 environments, with an understanding of the associated regulatory landscape
Strong research, investigative, and analytical skills, with high attention to detail and sound risk judgment
Ability to analyse corporate structures and beneficial ownership, and clearly document findings and decisions
Experience performing or supporting Enhanced Due Diligence (EDD) on higher-risk corporate entities
Exposure to working with cross-functional teams such as Legal, Sales, or Risk in regulated environments
Experience in customer support or customer-facing operational roles, particularly handling onboarding, compliance, or verification-related queries

Nice To Haves

Strong interest in crypto, blockchain, and emerging Web3 business models
Experience contributing to process improvements, documentation, or operational scaling initiatives

Responsibilities

Conduct thorough KYB reviews for MoonPay partners, including information gathering, documentation verification, and risk assessment in line with internal policies and regulatory requirements
Analyse complex corporate structures to identify beneficial owners and ensure compliance with KYB and AML regulations
Perform adverse media and risk screenings, assessing potential financial crime, reputational, and regulatory exposure
Review partner business models and products to ensure alignment with MoonPay’s internal compliance guidelines
Provide timely, professional support to corporate customers on onboarding and compliance-related queries
Partner closely with Compliance, Legal, and Enterprise Sales teams to manage escalations and resolve high-risk or complex cases
Act as a KYB subject matter expert and escalation point for customer-facing teams
Develop, document, and continuously improve KYB processes by identifying inefficiencies and driving data-backed improvements
Support KYC onboardings and conduct Enhanced Due Diligence (EDD) where required
Contribute to project work, training initiatives, and enablement of teammates or BPO partners as needed