Kubota Service Foreman

FLOYDS TRUCK CENTER•Fort Pierre, SD

19d•Onsite

About The Position

This is a working foreman role interacting directly with customers through the entire service process including selling and closing repair orders and delivery/product set-up. This position will be actively involved in Kubota equipment product assembly, providing service on equipment, and supervising other Kubota technicians.

Requirements

Specialized CDL is required, prefer with air brake endorsement but not mandatory
Ability to operate hand tools and power tools for light assembly of equipment
Ability to multi-task between job role responsibilities to meet customer needs
Must pass Pre-Employment Drug Test
Must have a clean Driving Record, with current Montana License (or able to get one)
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.

Nice To Haves

Experience transporting equipment a plus
Experience operating equipment a plus.

Responsibilities

Service Advising: Responsible for writing up repair tickets, selling customer on needed repairs, and finalizing tickets for payment
Coordinating with designated staff for warranty work
Assigning work to appropriate technicians
Technician Duties: This role as a working foreman may involve working on equipment, as needed, providing diagnosis and repairs
Product Assembly: Assembling assigned Kubota equipment properly, timely, safely, and efficiently using available instructional materials and verbal training/coaching from experienced Kubota staff
Inspect the products and parts for any deficiencies and makes sure that all are corrected before installing and completing the assembly
Performs inspection to assure equipment meets quality standards, systems work correctly, the equipment does not leak, and assure all parts are installed correctly.
Delivery and Customer Set-Up: Safely and in a timely manner transport equipment to customer and/or back to the store location
When delivering to customers, conduct equipment walk-around with the customer answering any questions about the equipment delivered
Pick-up and deliver Sales Department transfer units; this could include out-of-state transport
Pick-up and deliver equipment for service and repair
Ensure delivery vehicles and trailers are clean and in proper working order
Assist in the unloading/loading of equipment at the store, when available
Equipment Yard Maintenance: Maintain the front and rear lots of the store, to always be clean and organized; may involve delegation and supervision of Kubota techs
Complete assigned training, as required, for product knowledge, transportation safety, and per company policies and procedures.
General Expectations: Devote himself/herself to ensuring satisfaction to customers, positively representing the Kubota and Floyd’s brand
Determine management, production, and quality requirements by asking questions and listening.
Attend company meetings, as required
Maintain a follow-up system that encourages follow through with assigned projects
Maintain regular and thorough communication with the assigned team
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Understand the terminology of the business and keep abreast of technology changes in products and services
Know and understand the federal, state, and local requirements which govern the company’s business
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Interact well with others and be a positive influence on employee morale
Uphold the company’s non-disclosure and confidentiality policies and agreements
Work evening, weekend and holiday work hours as required