Kroc Specialist (7226)

The Salvation Army•Greenville, SC

1d•Onsite

About The Position

The Kroc Specialist is focused on member acquisition and experience in the areas of Membership, Recreation and Fitness. These staff members are responsible for participating in the creation of a welcoming, helpful, and safe environment where individuals and families can learn, grow, and thrive. Oversees the daily use of the fitness center and equipment by members, guests, and visitors; ensures safe, professional, and enjoyable operation of the fitness area; ensures the safety, cleanliness and proper maintenance of the fitness facility and equipment; opens and/or closes the gym and basic set up for events on a daily basis. Serves as a lead worker to Kroc Associates for scheduling, training purposes, and member satisfaction analysis.

Requirements

High School diploma or G.E.D.
Two- four years’ experience in customer relations and leading fitness and recreational activities preferred, or Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Must have or be able to obtain CPR/First Aide/AED certification within the first 30 days of employment.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language.
The ability to demonstrate good physical condition and effort associated with walking, running, standing, and moderate-to advanced weight lifting in a fitness center environment including the ability to meet the demands of the gymnasium and athletic field programs.
Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment.
Moderate mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.

Responsibilities

Warmly greets all people that we encounter throughout the Kroc Center
Looks for opportunities to be helpful to members, guests, and colleagues by listening and offering thoughtful solutions for members, guests, and colleagues.
Offers tours that connect individual or family needs to Kroc Center programs.
Performs daily inspection of all fitness and weight room equipment; ensure routine, preventive, and deferred maintenance is performed: report needed repairs.
Performs minor and routine maintenance of equipment.
Uphold Kroc Center policies to maintain a safe and family friendly environment.
Answers incoming phone calls, addresses needs, and provides program information in a professional and kind manner.
Assists (or lead when applicable) in emergency situations.
Plans, schedules, and assigns work of the Kroc Associates; monitors work to ensure compliance with established policies and procedures.
Assists employees in resolving routine problems; notifies the supervisor of unique operational or personnel problems.
Operates computer software for customer transactions in accordance with the Salvation Army and member policies.
Handles cash transactions in an ethical manner.
Counts the cash register at the beginning and end of shifts.
Attend department and center meetings and training courses.