Korean-Speaking Case Manager

Shine Bright Care•Anchorage, AK

About The Position

Shine Bright Care is looking to hire a Korean-speaking Case Manager with experience in the field and a heart for serving others. If you are compassionate, detail-oriented, and fluent in Korean and English, we encourage you to join our team! BASIC FUNCTION: Performs a variety of administrative and case management functions. Processes and maintains consumer files and databases, ensuring all records comply with State and Federal regulations. Provides language support and culturally competent services to Korean-speaking consumers and families. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the primary contact for Korean-speaking Consumers, Legal Representatives/Guardians, and family members Provide translation and interpretation support in Korean and English as needed Prepare documentation and attend Consumers’ initial and annual assessments Process new Consumer intake documentation Request Verification of Diagnosis (VOD) and Qualifying Diagnoses Certification (QDC) from consumers’ physicians Request and process Consumer supplies through vendors Request and process Consumer products such as Life Line Services Submit completed documentation to the State of Alaska for processing Complete Consumers’ sample timesheets (PCA/Waiver) for signature Prepare Personal Care Assistant Tool (PCAT) signature pages and submit to the State Assist Consumers with hiring and terminating Personal Care Assistants (PCAs)/Caregivers Participate in Consumers’ Fair Hearings Write and process expedited assessments and amendments Process incoming and outgoing transfers Schedule and attend home visits (twice per year for PCA clients; quarterly for waiver clients) Facilitate Consumer meetings, ensuring all program requirements, policies, and procedures are clearly communicated (including in Korean when needed) Ensure compliance with program requirements, safety procedures, contracts, and State/Federal regulations Maintain strict confidentiality and handle sensitive information with professionalism Complete Critical Incident Reports and submit to the State within 24 hours Organize and prioritize large volumes of information (paper and electronic filing) Work independently and collaboratively on ongoing and special projects Maintain a professional and positive representation of the organization at all times Assist Office Manager, Executive Director, Care Coordinator Administrator, and CEO as needed Perform other duties as assigned

Requirements

Fluent in Korean and English (required)
Strong interpersonal and customer service skills
Knowledge of HIPAA (1996) and ability to maintain confidentiality
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); typing speed of 65 WPM preferred
Experience with multi-line phones, copiers, and fax machines
Strong written and verbal communication skills in both languages
Ability to stay organized and manage multiple tasks in a fast-paced environment
Ability to follow written and verbal instructions effectively
Dependable with consistent attendance and punctuality
High school diploma or GED required
Must be at least 18 years old
Valid Alaska Driver’s License required
Must pass a Criminal Background Check
Strong interpersonal skills with the ability to handle sensitive situations with professionalism and diplomacy
Ability to communicate effectively with individuals at all organizational levels
Proficiency in computer applications (Outlook, Word, Excel, PowerPoint)
Strong attention to detail and ability to meet deadlines in a fast-paced environment

Responsibilities

Serve as the primary contact for Korean-speaking Consumers, Legal Representatives/Guardians, and family members
Provide translation and interpretation support in Korean and English as needed
Prepare documentation and attend Consumers’ initial and annual assessments
Process new Consumer intake documentation
Request Verification of Diagnosis (VOD) and Qualifying Diagnoses Certification (QDC) from consumers’ physicians
Request and process Consumer supplies through vendors
Request and process Consumer products such as Life Line Services
Submit completed documentation to the State of Alaska for processing
Complete Consumers’ sample timesheets (PCA/Waiver) for signature
Prepare Personal Care Assistant Tool (PCAT) signature pages and submit to the State
Assist Consumers with hiring and terminating Personal Care Assistants (PCAs)/Caregivers
Participate in Consumers’ Fair Hearings
Write and process expedited assessments and amendments
Process incoming and outgoing transfers
Schedule and attend home visits (twice per year for PCA clients; quarterly for waiver clients)
Facilitate Consumer meetings, ensuring all program requirements, policies, and procedures are clearly communicated (including in Korean when needed)
Ensure compliance with program requirements, safety procedures, contracts, and State/Federal regulations
Maintain strict confidentiality and handle sensitive information with professionalism
Complete Critical Incident Reports and submit to the State within 24 hours
Organize and prioritize large volumes of information (paper and electronic filing)
Work independently and collaboratively on ongoing and special projects
Maintain a professional and positive representation of the organization at all times
Assist Office Manager, Executive Director, Care Coordinator Administrator, and CEO as needed
Perform other duties as assigned